PetMedsReviews of 1800petmeds.com

Customer representative was great. Since I spent almost $1,000 they gave me free over night delivery. Day 3 and I still haven’t received my delivery

I have been on the phone today for over an 1 1/2 hours, on 2 different calls, waiting to speak with customer service regarding my recent flea medicaton order. I should not have to wait that long to speak with someone. Hire more people please! I called yesterday and waited about 30 minutes to speak with someone and the rep did not do what she promised. Check the notes. Hence, the reason why I had to call back twice today. Precious was great and did what she said she was going to do and she even called me back when we got disconnected. I give Precious 5 Stars.

Useless. They still FAX requests for prescriptions even though many vets don't want to maintain equipment from the early 90s. So if your vet communicates via email and not fax, you need to send the prescription up front. Why up front? Because emails to PetMeds bounce back, their chat has been down for 2 days, and there's no way to upload a prescription after you've placed your order. If you call them, you're on hold for over an hour and if you do end up getting connected, you're told to "just email it in" and when you say that it bounces back you hear "just try again. sometimes that helps." A complete waste of time! Updated reply after vendor response: I'm sure you do have a higher call volume since your chat has been down for 2 days now (at least). Also, in speaking with the vet, they've repeatedly told you they don't have a fax machine so your contacting them for prescription verification via fax only isn't going to do anything. I know you require prescriptions to fulfill medicine. So why don't you let me upload one after the fact (since I am able to contact my vet via email - something you apparently are unable to do)? Let me help you where you can't help yourself (apparently). I know your goal is to soften the 1 star rating, but in reality your response was little more than a copy+paste from your organizations "little book of excuses". Be better. I've taken the time to point out just a couple of things to address in order to do that. Update #2: The chat functionality is still down. Day 4. But "PetMeds cares." Sure it does. Update #3: Live chat functionality is finally up. Also, I got an email from PetMeds saying they reached out to my vet (via phone or email) and got the prescription verified. This took entirely too long and I ended up having to buy local because I won't get them in time (I thought ordering 10 days before needed would be sufficient...). BUT, I will give back an extra star and have changed the title of the review because in the end they made it happen and I do hope they improve.

Great customer service

The customer service representative, Summer, was extremely friendly and proactive, going way beyond what we expected. She personally contacted our vet multiple times and saved us a lot of paperwork headaches. She made our PetMeds experience memorable for the right reasons.

My call to pet meds was quick and concise. The issue was resolved within minutes. The person I spoke to was polite and answered my question. I was extremely pleased with his knowledge of the issue and how quickly it was resolved. I highly recommend pet meds to anyone who has and loves their pets as much as I do.

The phone was answered promptly by a friendly and competent person who gave me recommendations and solved my my pet problems. it was a nice interaction that made my day better.

Unfortunately this is your error. I was very clear to the representative upon the placement of my order, to CONTACT Linn Veterinary / Dr Cooper and to DELETE Brownsville Veterinary/Dr Amy regarding my dog Frank's profile. Because of this screw up my dog has not had his medication for 4 days. (That is two days longer than he can go without having allergic reactions). He is now scratching his face on furniture and with his claws. His skin is red and inflamed, he's vomiting when he eats etc. He is miserable back to where he was. It will take a week or more to recover when I get his prescription on Monday and it is going to cost me double what I was paying through petmeds. I'm more angry that my dog is sick because your sales representative didn't follow simple instructions. Had she have done what was asked he would have his meds and I wouldn't be livid at Petmeds for being directly responsible for his adverse reaction by stopping his apoquil abruptly. It is the weekend and I cant get to Dr Cooper till Monday provided he is there due to the upcoming holiday. Not to mention I will have to drive 53 miles to pick up the prescription. This has been a costly error because of your rep. I'm so upset and I would like someone to make it right. Pauline Stroman 541-419-9205