Dale L.
I have been a customer for a few years…
I have been a customer for a few years and have gotten flea medication in a reasonable amount of time. I had an issue with the last order. I ordered on Sunday and although my vet didn't approve the prescription until Tuesday, as of Thursday, I didn't get a shipment confirmation. I called 1800petmeds and they said the approval that was faxed over was cutoff and therefore caused the delay. Instead of contacting. the vet and fixing it on Tuesday, my order just went into a pile until I pushed. Then customer service said it would take 3-5 days for shipping and said if I'm paying that much, it should not take 3-5 days after I ordered and I was charged 4 days ago.
Response from PetMedsAug 9, 2025
Hello Dale, We are truly sorry hear that your order was delayed. We understand how frustrating that can be and sincerely apologize for the inconvenience. We are actively looking into the cause and taking steps to prevent future delays. We do show an order was placed on Sunday, 8/3/25 for Bravecto for Tanner. Our system automatically reached out to your vets office the same day but our pharmacy is not here on Sundays so your vet probably would not get the request until the following day, Monday 8/4/25.. Our pharmacy would then send another request for approval within 24 hours. Looks like our pharmacy also called the vet directly on 8/7/25 to see if we could get a verbal approval for the order due to the cut-off of the original RX. Our pharmacy was able to get it approved over the phone on Thursday 8/7/25 so the order shipped out the same day. Shipping confirmations and tracking information is emailed once the order is all set to ship. We show that the order is Out For Delivery and is being delivered today by 7:50pm, Saturday 8/9/25..less than two days later. All orders require a pending charge (hold) when the order is first placed so the order can ship as soon as the approval is received and the order is ready to go. Once the order is approved and ready, that pending charge (hold) reverses and falls off. Reversal of funds can take 48-72 hours depending on your financial institution. You were only charged once for this order. We will have one of our team members reach out to you directly to discuss this matter and help make it right. Warmest Regards, The PetMeds Team