1-800 ContactsReviews of 1800contacts.com

Normally order my contacts through my eye care provider but decided to take advantage of the new year 20% off for first time customers. I placed an order on January 5th. Ordering process was easy. Received order confirmation and communication was great...at first. They notified me the next day after I placed my order that my contacts were on backorder and that they'd receive more of my lenses from the manufacturer within 5-7 business days and then my contacts would ship and arrive at my house in another 5-7 business days. No problem. I gave them 10 days as a courtesy before I reached out for an order update. They promptly responded and said they'd contact their purchasing department and get back to me. Since it was a Friday, they got back with me on Monday and said my lenses are backordered and that I can expect my lenses to ship out in 2-4 business day and that I'm getting a free next day air upgrade. "Expect your lenses by the 27th!". Ok what's another 5 day wait? Today is the 27th. I haven't received any shipping updates or email notifications so I reached out for another update. Imagine my surprise when I receive the SAME exact response of "thank you for your patience! Let me check with our purchasing department" followed by "your lenses are backordered, we expect them in 2-4 business days to be in stock and we've upgraded you to next day delivery free of charge!" It has been 22 days and this whole process has been a waste of time. I'll definitely stick to ordering from my eye care provider.

I had been a happy customer for many years. Customer service is always great, fast, friendly and efficient, and prices are competitive. You can always text them and expect a quick reply too, which is very convenient. For the first time, I returned an unused pair of boxes and it was NOT a good experience. By text I was told I would get $85 for the two boxes (about 75% of the original price) but the refund ended up being only 50%, even though the boxes were full except for one lens in one of them, which I told them about. I would have been ok had they given me the right price from the beginning. But the main issue was that the refund took FIVE weeks because it was credited to my 1800 account instead of being refunded to my original form of payment, as I had requested. The experience has been a disappointment from a company that I had otherwise been very happy with. But I have to stress that the friendliness and speed of their customer service is the best I’ve ever experienced.

I used this site for the first time to purchase contacts. It's been 2 weeks since I ordered them online. I called the company to see what the holdup was. They said I could expect them in another 8 days. So that's 3 weeks for delivery. Unbelievable! I will never use this company again.

Worst Customer Service. Also good luck with their updated so-called "price match guarantee". You will end up paying $40-$60 dollars more than the cart on the site you're trying to price match against and according to Ashleigh, their online sales chat person, they use ignoito's browser to check into the site because "they don't price match against the advertised price on the site." Funny, cause that was just the excuse I was given when I tried to price match. My other family members have had customer reps claim "they can't find that website price". I've had my business partners and other partners at my firm, look into the site and when they attempted to get price matched received different answers. All of which made their purchases $40-60 more than the site they were price matching against. So shameful and false adverstising. You're better off going to costco, lens crafters, ANYWHERE else where they won't lie and cheat their customers. My partner at my firm is looking into them.

Every year when it comes time to order my contacts, I am still amazed when a REAL person answers the phone. Not only that but they are so friendly and will accommodate any situation needed. This year I ordered my contacts and then asked that they not be send right away because I was going to be in the hospital for 2 days getting my neck fused and didn't want the contacts to be delivered and freeze at my front door where UPS leaves them. No Problem. But then the customer care person, who feels like a friend already, asks when and what time the surgery is and says she will put it on her calendar and that I can add her to the list of loved ones who will be sending me good prayers and love during the operation. I hung up feeling great! The day of my 5 - 1/2 hour surgery I actually thought to all the people who were rooting for me and thought about the complete stranger from 1800 contacts who would be praying for me. Two weeks after my surgery I get a get well soon card from Lyndi Reed from 1800 Contacts saying that she is thinking of me with "Lots of prayer & good wishes coming my way!" and she is hoping I'm feeling better and on the road to a great recovery. Well I'm speechless - this is way beyond some corporate policy - this is real and I feel it! Thank you Lyndi Reed, you made me feel appreciation and love for all the good people in the world like you. There is hope.

i had a seamless phone call experience with tracy from customer service. she had no problems speedily looking up my account and pinpointing exactly where my contacts were in the shipping process. even refunded me the extra shipping cost when i asked without any fuss. happy to be a new customer!

Classic Bate and Switch! This company sends out plenty of emails with discounts that they do not honor in their store. Additionally, they charge about 2x more than many other vendors online for identical products. Just google it!

I will now purchase all my contacts through 1-800 Contacts. The person I spoke to on the phone, Ryan (from Utah) was wonderful. I was in a dilemma about not being able to be seen by an eye dr due to not medically being able to wear a mask. I tried multiple eye drs. The last one recommended 1800contacts. Ryan was amazing. He assured me I was in good hands and I would be ok and able to get my contacts. Sure enough, everything worked out great. And I received my contacts the very next day. All in all, Ryan was very kind and understanding.