1-800 ContactsReviews of 1800contacts.com

First time online experience. Went well. Be careful that you dont have red eyes for exam. I failed first exam as they thought I had an infection. You get a free retake.

Beware! This company is scam big time, they're taking youre order, charging you're card and then they put this order for who knows for how many days delay trying to sell you they're “eye exam” for another $20+ for “validation”. Avoid this website and find some one else more reliable, and by the way, theyre contacts prices are higher than any body else on web!

Horrible service! they lie about their price... they wont tell you but the price shown is in USD on their websites and NOT CAD!!! total scam! this company is waiting to be sued ...

Just got off the phone with a woman in customer service named Victoria ! She was excellent!! This is amazing customer service, I get them every time so quickly and they help with anything you need without any questions ! I highly recommend this company!

The ordering process was so quick, all I had to do was send in my prescription and they were at my door less than 48 hours later ! I would recommend buying your contacts from 1800 contacts ! Great customer service , fast shipping, and great selection of contacts ! I don’t have one single complaint !

Very bad shipping policy It is taking for than 2 wks to ship to Canada and after 2 wks your shipment will be held at customs for more delay!! And if you request for a refund you have to wait for it to arrive it it did and then send it back after paying for shipping then you must email the reciept to them for a refund. Other Contacts company I dealt with you get your order within 3 business days from USA without knowing about Custom issues, I have no idea how this company shipping genious method taking 2 wks to arrive if you are lucky . They shouldn't use (.ca) web address to confuse customers thatvthis company is in Canada that is misleading for customers.

I was comparing prices between the biofinity and biofinity energys. I then proceeded to upload my prescription which was for the biofinitys and I paid for the biofinitys only. I was charged for both the biofinity and biofinity energys and mailed both. They would not refund my money until I mailed the biofinity energys back and its been 8 days since I mailed them back and still no refund. I didnt even have a prescription for the energys nor did I authorize any payment for them.

Natasha needs to be promoted. I called in very upset about my order that didnt make it. Unfortunately, my spouse made an error with attaching my eyeglasses RX instead of contacts. We never got a call, text or email update about our order-AT ALL. Though in their system it shows they called. The first manager I spoke to was not kind- she wanted to argue and more or less “prove” that she was right. Needless to say, yes I was upset, but she poured fuel on the fire. No empathy. BUT NATASHA, was way better at utilizing empathy and TONE to help ESCALATE the situation. I don’t have my contacts yet but expect them as we discussed and couldn’t be more grateful. Things have been super stressful for me and i acknowledge that I wasn’t able to hold my temper. It happens to us all. Natasha changed a really bad situation for me. Reminding me that anything can be fixed. JUST her taking a moment to listen and not argue or take her stress out in a customer proves why she is A MANAGER. PROMOTE HER, and please use her call as an example for others.