1-800 ContactsReviews of 1800contacts.com

The absolute worst. There's an online test that they will tell you went through only you to call days later to find out it didn't. HUGE waste of time and money. NEVER AGAIN!!!

2 stars instead of 1 because technically they did get me a lower price - just not with them LOL!! I spent 20 minutes on the phone trying to get them to price match and all they did was help me find 4+ other websites that all beat their price by $10+ and they still wouldn't price match. She kept saying "we only match the box price" but I kept reading their policy word-for-word that they will beat any special discounts as long as they're available to everyone. She said " we only match cart prices" and "we only match the box price" and "these deals aren't available to everyone " when the website said (in bold red) that it was a website sale AKA available to all!! She priced my 2 boxes of contacts for a total of $152.57; the prices she helped me find were $146.28, $141.86, and $119.35

Customer service representative was sarcastic and condescending and with a matter of fact type attitude when I asked for a refund because of to many stipulations on policy once they got the payment they gave me 20 percent off but when they wanted more money for the contacts to get that twenty percent off they really didn't want to honor there promotion

Complete joke, and waste of time. DO NOT ORDER FROM THEM! When you message them from chat it’s a robot response that gives a different response each time.

If there is anything I can tell anyone do not absolutely do not try to order contacts from one 800 contacts. They are a big joke nothing but chaotic mess. I have been lied to so many times within not even 24 hours and totally screwed because of them. They are misleading and misguiding. They took my prescription on there even though it was expired they took it and took all my money and now they’re telling me after they told me last night no matter what your contacts will ship Monday no matter what knowing I had a prescription that was expired, but they still took $128 now they’re telling me they can’t fill it Because my doctor said it was expired. They told me last night no matter what even if the doctor hasn’t verified it, the shipment will still ship on Monday now I’m stuck out of town with no contacts and no money and they’re telling me it won’t go back on my card till 3 to 10 days. Ever since I ordered last night this has been going on. I’m so upset right now so do not order from them. It’s a complete joke.!!!

I recently had a highly disappointing experience with 1-800 Contacts, specifically involving one of their supervisors. As a loyal customer, I’ve always associated this company with great service, but this interaction was unacceptable. When an issue required escalation, I expected professional support. Instead, I encountered a supervisor who was dismissive, condescending, and unhelpful. They repeatedly interrupted me, refused to fully hear my concerns, and offered vague answers that failed to resolve my issue. Their lack of empathy and accountability completely contradicted the basic principles of quality customer service. Supervisors should embody the company’s commitment to excellence and professionalism, yet this experience left me feeling frustrated and devalued. 1-800 Contacts needs to address such conduct to maintain their otherwise strong reputation. This incident was a stark departure from the great service I’m used to, and I hope the company takes corrective action to prevent such experiences in the future.

This website is an absolute scam. I attempted to order contacts here today, and I thought it would be easy. I uploaded my prescription and also provided the name and phone number of my doctor. But the prescription was never verified. I tried to do a live chat, but got connected to someone in India, who was barely able to speak English. They copied and pasted a bunch of random junk into the text and never answered any of my questions. They then told me that it could take up to a month to verify my prescription, but that my card had already been charged. I was thankfully able to cancel the order, and after I receive my refund will be permanently deleting my account from this website. It is clearly a scam, I hope the government shuts them down.

Absolutely horrible. I have received 5+ conflicting emails in the three past days. Some say my prescription has been verified and my contacts are on their way; some say my prescription is not accurate, and my contacts aren’t on their way, one said something about my “box top” picture not being accurate, when my doctor’s prescription was included with the picture of the prescription on my previous “box top” of contact lenses. I thought maybe two different pictures of the same exact prescription would help them. I WAS WRONG.