1-800 ContactsReviews of 1800contacts.com

In my experience, 1800Contacts is *THE* Customer service model for ALL companies! They answer the phone within one ring. Unbelievable in this day of automated voice recognition hell. If their live agents receive incentive pay for friendliness & competence, they must be financially wealthy. And when a prescription changes, they issue a full credit for unopened boxes in exchange for new contacts, plus free two-way shipping. No grumbling. No problem. Unbelievable!

They canceled our order. I called them at 9am today to give them approval to contact drs office for missing details on the prescription. Less than 6 hrs later they canceled and said it had been 24 hrs since they received the order and did not have the missing info. They were not helpful at all through chat and told me I’d have to reorder. The positive reviews on their site are clearly face. Don’t bother using them unless you have everything you need into them immediately. The customer service is deplorable!

They let me place my order, and then said they'll confirm my prescription with my doctor. Then, they told me I can't get them because they were a different brand than the ones my doctor recommended. I feel like that is not something a lens store should be able to decide on my behalf. Nowhere in the whole process of ordering did they warn me that they will have to confirm the brand with my doctor.

Do not purchase contact lenses from 1-800-Contacts. I ordered my contacts by sending them a scanned original of my prescription. The website then provided me with a total cost owed, and 3 choices for shipping. It was free for 8-10 day delivery, another price for 5 day and $20.00 to overnight the shipment ( they refer to it as teleporting because delivery is supposedly really fast.) I paid $480 for my order and $20 for overnight delivery service, and received confirmation. I contacted them via telephone immediately after making my purchase just to confirm everything was correct and that I would receive my contacts the next day, which they confirmed. 3 days later, I received a text message letting me know that there was an issue with my order and to contact 1-800, which I did. The 1-800 agent told me that my prescription would cost $890 dollars, in addition to what I already paid, because there was a mistake on their part. When I told her to cancel my order, she responded with "we already did." She then went on to say that the money I already paid them will be refunded in 3 to 10 business days. Don't put yourself through this aggravation. Only to find out they're holding on to your money, while you're thinking that your lenses are on the way.

I literally went thru my entire order and paid just for them to say my prescription was not valid. At the same time, they also said I did not qualify to renew my prescription online. Why would you allow me to pay just to tell me that it was not an option to receive contacts? That is utterly ridiculous.

The last few times that I have ordered contacts from one 800 contacts, I get an email saying that there’s a problem with my prescription despite the fact that there is not. They clearly are doing this to try to get people to buy more boxes of contact lenses. I have been ordering from them from years however, if this continues, I will buy my contacts elsewhere.

I absolutely cannot wrap my head around the fact that 1-800 Contacts could possibly rate anything lower than 5 stars. My experiences with them have been exceptional. I always call my orders in and the reps have been nothing but friendly, professional and extremely helpful. My contacts arrive quickly and the order fulfillment is accurate. I have even tested their guarantee and received credit for contact lenses that I disliked and some that were left over from a previous prescription. No questions were asked and they sent a shipping box and label for the return. How can you beat that? I highly recommend 1-800 Contacts.

I almost didn’t purchase from this company because of all the negative feedback/reviews on here but thank God I reached out to them because of all the online contact lens provider I messaged, they were the only one willing to work with me and my situation – thanks Grace for the help via chat and for making sure I get my contacts in time. Thanks also to Erin who was patient when I reached out again for follow-up. My local Optometrist clinic knew I was traveling but didn’t offer guidance on the ordering process considering also this is my first time switching to contacts from glasses. When I finally found the right brand for me, they told me I must wait 2.5 wks to get my contacts and I really needed at least a few coz I’m attending my daughter’s graduation and some family reunion events. Anyways, placed my order 5/16 and received it 5/19. Ofc I had to pay extra for the shipping cost because it’s expedited, and I live in HI. Thanks, 1800Contacts! ‘til next time!