1800Baskets.comReviews of 1800baskets.com

Awful. Terrible. Inept. Ordered a get well basket that never arrived yet they say was delivered. A replacement order was sent which also never delivered. Customer service is sketchy at best. Still waiting for the refund. I won't hold my breath.

I received a gift basket and is was very nice. BUT there was no card inside to indicate who sent it to me. I contacted the company...explained the situation...asked for the name of the sender in order to thank the person. OVER AN HOUR ON THE PHONE WITH THEM. First they asked for the order number which was neither outside nor inside the box. (Only label was FedEx which would obviously have NO IDEA who sent me the gift). Then they said it was "against company policy" to give me the name of the sender. Refused to even give me a HINT, so I could puzzle it out and write a thank you note. In short, 1800 Baskets.com is a nightmare! In the interest of your sanity, stay away from these people!!!

This is a skeme! They say they deliver on the same day or the following day.. when I requested them to do so, they said it was not possible.

Unreliable delivery. Was supposed to be delivered specifically on Dec 12th. Got an email Dec 21st saying it couldn't be delivered. When I called they would not let me cancel the order but asked for another address to send it to. I gave them my address. They said it would be delivered that day. Still haven't seen it. After seeing the other reviews of similar problems I will dispute the charge on my credit card.

received a gift basket of poor quality...stale product. called to let them know. The person was going to send a replacement, but the "system" would not let her, so she processed a refund to the buyer. Makes no sense...refund to the buyer and the recipient is out of luck. Lesson learned do not sent out gifts from this company.

NIGHTMARE OVERALL !!! WARNING DO NOT ORDER FROM THIS COMPANY !!!!! FROM THE DAY I PLACED THE ORDER TO THE DELIVERY AND STILL WAITING FOR THIS COMPANY TO DELIVER. I PLACED THE ORDER WITH A LIVE AGENT SPELLED OUT THE ADDRESS MULTIPLE TIMES I HAVE CALLED THE PAST FEW DAYS ASKING WHY THIS WAS NOT DELIVERED AND I FIND THAT THE INCOMPETENT AGENTS AND SUPERVISORS HAD THE WRONG ADDRESS. I HAD MADE OVER 15 CALLED THE PAST TWO DAYS TO MAKE SURE THAT EVERYTHING WAS UPDATED AND CORRECTED AND THE LATEST WAS THEY WILL DELIVER TOMORROW . WHAT ??????????? INCOMPETENT UNPROFESSIONAL DISRESPECTFUL NO COMMON SENSE .

We ordered a Sympathy Basket for a professional colleague who lost his mom. We paid $141 including shipping. The basket that arrived looked nothing like the basket pictured online. The quality and presentation deserve negative stars. We were very embarrassed as an organization. I called Harry and David's customer service number as we ordered through their website and all email confirmations were sent to us by them. It took them 40 minutes to determine that we had to call 1 800 Gift Baskets with our "concerns". I just got off the phone with 1 800 Gift Basket and there isn't a dose of Xanax high enough or a bottle of vodka large enough to recalibrate my nerves. It was a 20+ minute circular conversation that involved me repeatedly explaining the issue as the rep responded offering different discount amounts they would offer us on a future order to express their apologies to us. It was absurd. Do NOT order from them. This isn't the first time we've had issues. We ordered a 1800 Flowers arrangement last year to be sent in sympathy to another colleague and it looked like a bouquet of weeds.

Delivered in 2 separate boxes Not at all as pictured. My fault for not reading the reviews before I spent my money