1800Baskets.comReviews of 1800baskets.com

We received the basket and found fruit that was rotten.

Horrible. Horrible, horrible company. I placed an order at 430pm on Wed 7/2. I placed the order over the phone, I never recieved an email confirmation, I called back, they said they would send it . Nothing. Next morning, I was on their chat, I was advised to call the billing department which open at 7am-10am est. I called twice, the line goes dead. I then called the main line, which states its open 9am est. why when I called at 810am did someone answer? This is a shady company and I asked for my money back, telling me they cant cancel because of the deliver date being on 7/4. I also told them about the double charge and they said it would fall off in 3-5 busniness days????!!!! why are they double charging me. Shady as hell. Run away!!!!! I then demanded a manager on the phone, they never picked up the call..

I am LIVID. My friends and I purchased a sympathy basket for another friend whose parent passed. I specified a specific date for delivery and that was NEVER communicated to fedex. I have called customer service repeatedly and I have reps on the line who either can't communicate effectively or are sitting there and are giggling on the other end of the line. When I ask for a supervisor, they tell me none are available. They tell me that they have miraculously gotten through to fedex inside of 5 minutes while I have been stuck on a Neverending automated loop. Then they tell me that the basket is going to sit on a truck for 3 days but not be delivered... EXCUSE ME??!? THERE'S FOOD IN THE BASKET!!?! I would have given ZERO stars to this company if I could!!!

Hate i had to choose one star, this business deserve 0 stars. Very disappointed. Ordered Valentines Day order two items. Paid for shipping to ensure it would be delivered on time. However, it wasn't was told one package would be delivered by February 21, 2023. Placed the order on February 9th to ensure it would be delivered on time. One item from the order was delivered the day before the delivery date so that ruined the surprise. So i called customer service and had to changr the deliverydate as they wanted to ship it a day no one would be at the business. Very Very disappointed. First and last time ordering from this site.

I purchased an order from them for $29.99 and my hubbys card was charged $106.90 and they kept saying on their end the charge was $55.00 with delivery included and her english was horrible,we kept going back and forth over the discrepancy and I asked if my husbands card would be refunded and she kept going back to (ON OUR END IT IS ONLY $55.00) so I got pissed off and hung up.

They obviously don't care about their customers. For all the one star reviews they receive they've made no changes on their products, customer service and egregious business practices. Why they haven't been shut down or gone bankrupt is beyond me. Avoid at all costs.

Horrible awful customer service. I needed an order expedited so i called in. I was told the original order was cancelled, replaced and the new order would ship overnight at no charge to me but then they shipped BOTH ORDERS and CHARGED both orders. So I sent a sympathy gift for someone passing away and they sent two baskets, so embarrassing. I had to cancel the payment, just a nightmare. They were so incompetent, outsourced so impossible to communicate with. They would not reroute the original order they said they cancelled. I will never ever use them. Ugh.

Sent wrong basket, wrong items, and wrong card, the card they sent was a personalized card for a death in the family, freaked gf out Would never use again, waste of good money