1800Baskets.comReviews of 1800baskets.com

I ordered a birthday basket for my fiancé’s doggy and they sent some crappy basket with NO birthday stuff in it. I called and they offered me 1/2 of the total price refunded plus a $15 gift card for a future purchase. I told them they still had two days so they could overnight the right one. They said they could deliver it 3 days later than the birthday. I demanded a full refund. It feels like they send this crappy stuff on purpose, get their money for that stuff by giving you HALF your money back, and then try to suck you back in with the $15 gift card on a future purchase. Don’t trust this company!!!!

I routinely send baskets and gifts for employees at our company. The platform offers numerous options from all the sister companies (1800Flowers, 1800Baskets, Harry and David, etc.) When they send you a confirmation email, it lists, in bold, the number to call for questions. When you get there it's not for the sister company you ordered from. Then, the orders are late. When I called to check, they offered to refund the shipping on the order. The next confirmation I received was telling me the order had been cancelled. (It's already over a week late at this point.) When I called again, they said on their end it's on schedule. Then why does my end say cancelled in red? And why are there TWO DIFFERENT confirmation numbers? Terrible interface on the web. The CS reps were all very nice and helpful, but overall, I wasted way too much time for something that should be seamless. And if "Jim" the CEO of 1800Baskets, who thinks he's a positivity guru, sends me another inspirational newsletter after all this, I'll scream. Better, easier, cheaper, and much less aggravation to buy from a vendor on Etsy because the delivery time is comparable.

FRAUD!SCAMMERS!DON'T ORDER FROM HERE!I'AM ON THE PHONE WITH MY BANK DISPUTING THIS TRANSACTION OF OVER $200!!ORDERED A BASKET FOR MY SISTER'S BIRTHDAY & NEVER ARRIVED!DON'T ORDER FROM HERE!

Terrible after the order customer service. I email and tried the chat and live agent options several times but never received a response. Today I finally found a phone number to call and the agent literally repeated everything I said verbatim. I was sent a partial refund. However, the products and the customer service are not worth the time.

Received a spa basket from a elderly aunt , a repeat of the same basket from the year before. Caused a terrible rash from the year before. Never opened the box, they will not accept returns. I would advise anyone looking for a gift NOT to purchase from this company. Product is very cheap looking but not cheap prices for their boxes. They suggested I give to someone else. I would be very embarrassed to gift this sub quality package to even a stranger. Thank you 1-800 Gift baskets for ruining my birthday

Worst experience EVER! Don’t waste your time OR money- go somewhere else SERIOUSLY! So I JUST get out of the hosptial from having surgery…..a couple days later one of my family members gets in a horrible accident where someone hit him on the freeway and totals his brand new truck. Of course he’s really injured. As a Family we decide to send him a really nice large basket. (Sidenote: Ive made these kind of purchases for the past 15yrs on behalf of our family owned business), so they all left it up to me to get this done. I make the purchase, select the date for delivery AND THEY CHANGED IT FOR A WEEK LATER and DID NOT notify me. He STILL hasn't received it!!!!! I used the “chat live” person at night when I discovered he hadn’t received it. That was like pi$$in in the wind. I spent several HOURS trying to rectify this (until about 2:30AM!) This “customer service” guy was SO Bad I thought he was automated, until he convinced me he was real. Then, vv be Just to close out the chat he promised me a NEXT DAY delivery that NVR came! Like I said HE STILL hasn’t Recvd it! Unfortunately this has caused disagreements in my family now. With all the complaints I see on here, I will file a complaint with the BBB. Not like ANYONE will really CARE (like the owner) but at least it will make them HAVE to respond on WHY something like this happened. This place is an absolute JOKE and they might as well NOT even HAVE a customer see I’m pretty sure 3rd graders could do a better job at getting this stuff out. I told them it was like sending a funeral OR wedding arrangement out a WEEK LATER and not telling anyone! Who DOES THAT!

I sent my sister a basket. She received a basket from a different person. She didn't know who sent it as she didn't know who this person was on the enclosed card. How do I know she got what I paid for? Can't contact the company and the chat box keeps asking for the same information even though I supplied it 3 times. Poor customer service as I can't find a number to call. I would like this mistake rectified but can't contact anyone.

The delivery date that I specified was changed and I wasn`t notified. The delivery date they selected and that showed on my order was a week after the special event the basket was intended for and the customer service person stated that the changed date was the date I selected. When I pulled up the online copy of my order from my account, it showed my selected delivery date, not their changed delivery date. I will not be ordering from them again but based on their low approval rating, I don`t think Management cares enough to fix their internal issues.