Charles J V.
First of all you switched from Labcorp…
First of all you switched from Labcorp which I thought was a excellent blood profile format very easy to comprehend to subpar quest diagnostics which used different ranges and was not very easy to comprehend to me their report was useless to compare with Lacorps excellent report. Then you change my Testosterone cream from a 1 pump style to a twist style with no instructions on the bottle and is a very messy and nasty application of the cream!!!!!! I do not like change and as far as I am concerned you team messed up on the supply end. I really expected the same type of ( Pump Style ) every time and not a messy twist style. I'm not sure about the date but I do know I am disappointed. I am not disappointed with the Doctors just the supply team.
Response from 10X Health SystemFeb 2, 2026
Hi Charles, Thank you for taking the time to share this feedback. I am truly sorry for the frustration this caused, and I completely understand how changes like this can be disappointing—especially when consistency is important to you. Regarding the testosterone cream, the twist-style applicator is actually our standard format. We were briefly switched to a pump-style applicator by the vendor, but due to concerns around dosing accuracy, we promptly transitioned back to the twist to ensure precise and reliable dosing. That said, we absolutely understand that the change, combined with limited instructions, made the experience frustrating . Your feedback here is valid, and we apologize for the lack of clarity on application. As for the labs, we understand your preference for the Labcorp format and how the transition to Quest felt less intuitive and harder to compare. The change was made to ensure continuity of care and access, but regardless of lab format, our providers always review results in detail and clearly explain which markers are optimal, suboptimal, or need attention. Still, we hear you—clarity and consistency matter. We truly appreciate you making it clear that your concern is with the supply and logistics side, not the medical team. A team member will be following up directly to review this with you and ensure we address your concerns moving forward. Thank you again for the honest feedback—it genuinely helps us improve. -10X Health Support Team