Ted
10X manager resolved my problem
DHL failed to deliver product, I filed a report and 10X manager resolved the problem and sent out my product next day. I love 10X products and glad this situation was resolved in a timely manner. Thank you 10X.
Response from 10X Health SystemMar 25, 2026
Hi Ted, Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused. When a package shows as delivered but is reported missing, it does require an investigation with the carrier to gather more details before we can proceed, which can take some time. It’s never that our team does not want to assist, but rather that we need accurate information to move forward properly. That said, we understood your situation and made an exception to re-ship your order without waiting for the claim to be completed because we truly wanted to help—especially knowing you would not be home for the next few weeks. We take your feedback seriously, and a team member has reached out to you directly to continue assisting and ensure everything is resolved. –10X Health Support Team




