Mike B.
Made a mistake with my shipping address…
I made a mistake with my shipping address and tried to change it within 5 minutes of placing the order. The offshore call center person who answered said "sorry the order has already been processed" Wait what? ...within 5 minutes? I don't think so. I sent an email hoping to reach someone interested in customer service but had no luck. Got an email back this morning saying the same thing. This is ridiculous, UPDATE: Even though I talked with someone AND received an email stating there was no way to fix this, someone took the time, reached out and helped resolve this for me within a few hours. Thanks Andrew. I've been a customer for a while now and I appreciate the effort.
Response from 10X Health SystemMay 20, 2026
Hi Mike, Thank you for sharing this update. We are glad Andrew was able to reach out and help get this resolved for you so quickly. We truly appreciate your continued support and your recognizing the effort to make things right. Thank you again for taking the time to share your experience with us! -10X Health Support Team