S. D.
Auto Order was shipped a month later…
10x staff reached out immediately with apology and corrected problem shortly after learning of our situation detailed below: Auto Order was shipped a month later than should have been and we ran out. Had set up for our family of 3 to receive correct amounts Tried contacting to get shipped sooner but no response. Could only enter a note to the order but got no response to it. Product is great but customer support is non-existent. Not good when have one member of the family who has health challenges and any disruption to protocol has adverse effects.
Response from 10X Health SystemJul 29, 2026
Hi there, We are very sorry to hear about your experience and the delay with your auto order. We understand how important it is to stay consistent with your protocol, especially when multiple family members are relying on the products. We do have a call center available Monday through Saturday, and we encourage you to contact us directly at (844) 977-2810 in the future whenever you need assistance so our team can help right away. A manager has also reached out to you directly to assist and help get this taken care of. We appreciate your feedback and are committed to making this right. -10X Health Support Team