Kelby D.
Horrible customer service
Horrible customer service… Been a customer for a couple years, received a bad bottle(funky odor) of multivitamin. Was told to bad.....no offer to explore or help. Took pictures of the bottle and batch number to no avail. Was going to spend the money on testing....PASS
Response from 10X Health SystemOct 8, 2025
Hi Kelby , We sincerely apologize for the experience you had — this should have been escalated to a higher level for review and resolution. We truly value your long-term loyalty and want to make this right. We have submitted a “Request More Information” on your review so we can securely receive your details. Once we have them, a dedicated team member will reach out to personally assist and ensure this situation is corrected. Thank you for bringing this to our attention — your feedback helps us improve and deliver the level of service you deserve. — 10X Health Customer Experience Team




