10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemDec 3, 2025

Hi Rick, Thank you for your honest feedback — it truly helps us improve. We completely understand your concern regarding the wait time between completing bloodwork and meeting with a provider. A 30-day gap is longer than ideal, and your insight reinforces why we’re actively working to shorten these windows and expand provider availability. Your experience is valid, and we appreciate you bringing it to our attention. We also understand that the cost of recommended products can feel high. Our goal is always to recommend only what is clinically necessary based on your results, and feedback like yours helps us evaluate how we can better support customers while maintaining quality. Thank you again for taking the time to share your experience. We value you and look forward to making your future interactions with us even better. — 10X Health Support Team

Response from 10X Health SystemDec 3, 2025

Hi Robert, Thank you for sharing your feedback! We’re so glad to hear that having clear insights into your health and a personalized plan is helping you feel more confident and supported. That’s exactly what we strive for. If you ever need anything along the way, we’re here to help and look forward to supporting you throughout your health journey! — 10X Health Support Team

Response from 10X Health SystemDec 3, 2025

Hi Timothy, Thank you so much for the 5-star review! We’re glad to hear you found everything detailed and that our team was able to get back to you quickly. If you ever need anything or have more questions along the way, we’re always here to help and support you throughout your health journey. — 10X Health Support Team

Response from 10X Health SystemDec 3, 2025

Hi Claudia! Thank you for sharing that — we love hearing that you’re taking this proactive step for your health. Genetic testing truly gives you a powerful foundation, and the supplements recommended from your results are tailored to support exactly where your body needs it most. We’re excited for you and hopeful right alongside you. With consistency, many customers begin noticing positive changes over time, and we look forward to supporting you throughout this entire journey. If you ever have questions or want to check in on your progress, we’re always here to help! —10X Health Support Team

Response from 10X Health SystemDec 3, 2025

Hi Swetha, Thank you for sharing this feedback — and I am truly sorry to hear that the experience has felt confusing and frustrating. That is never the feeling we want anyone to walk away with, especially when you are looking for real answers and support. We are always here to help. If at any point you needed additional clarification, please know that a simple message to us would have prompted a full review and a much deeper explanation. Without being aware that you still had questions, it makes it difficult for us to provide that extra level of support — but we absolutely want to fix that now. Our Precision Genetic Report is fully personalized and based on 54 genes, providing over 400 pages of detailed insights into how the body is functioning. It should never feel overwhelming or unclear, and we apologize that this was your experience. We will have a team member reach out directly to walk you through your results step-by-step, answer every question you may have, and ensure you fully understand what your results mean and how your protocol was created. We are committed to turning this around for you and making sure you feel supported, informed, and confident in the process. —10X Health Support Team

Response from 10X Health SystemDec 3, 2025

Hello Carie, Thank you for your feedback, and I am very sorry to hear that you feel this way. You are a valued customer, and it is important to me that you feel appreciated and supported. I want to clarify that the only reason we were not able to honor the Black Friday discount is because that specific promotion only applies to one-time purchases and cannot be applied to subscription orders. Our system does not allow us to override that setting, which is why it could not be added to your subscription. That said, I truly want to make this right and ensure you feel valued. A team member has already reached out to you directly and will make this right. We are here to support you! —10X Health Support Team

Response from 10X Health SystemDec 2, 2025

Hi Paula, Thank you for sharing your experience and for continuing to use 10X Optimize — we really appreciate you being with us. We understand your concern about paying for both blood work and genetic testing and still feeling like a one-on-one review should have been included. That feedback is important, and it helps us better understand how the experience feels from your side. We’ll have a team member reach out to you directly to talk through your concerns, help clarify your results, and make sure you feel more supported moving forward. Thank you again for bringing this to our attention. —10X Health Support Team

Response from 10X Health SystemDec 2, 2025

Hi Darryl, Thank you for bringing this to our attention. We’ve gone ahead and paused all future orders on your subscription, so no additional shipments will go out until you let us know you are ready to resume. This current order had already been processed and shipped, so we were not able to cancel it in time. We did send an email five days before the order processed to give time for any changes or updates, but we understand things get busy and we’re sorry for any inconvenience this caused. If you have any other questions or need further assistance, please feel free to reach out — we’ll be more than happy to help. —10X Health Support Team