10 Second RacingReviews of 10secondracing.com

Good service and quality products. Their website is so much easier to use than most I come across

Great experience, ordered fuel injectors. Got a great deal on a flash sale and they were delivered next day. My free hat and shirt is about to be delivered today!

I was shopping around for a specific set of seats. I found them on 10 Second's website. I added them to my cart in order to get a final price including taxes and shipping. To my surprise, the order went through! I quickly called them and was greeted by excellent customer service who kindly let me know that the saved credit card info on my phone likely prepopulated. Without hesitation, my order was promptly refunded and we concluded the call. I was honestly a little dumbfounded. I expected a fight. I was ready for a fight! Nope, all I got was great customer service. I was so impressed that I called them back to inquire if they actually had the seats in stock. They did! I asked how long for shipping. I was told approximately 2 - 3 business days. Additionally, I was provided a promo code! SOLD! I placed my order and sold my existing seats. That was on Wednesday, January 17th, 2024. On Monday, January 22nd, I received an email saying that they should have a tracking number for me soon. ??? If the seats were in stock and promised to me in a few business days, how is it that they hadn't even been shipped yet three business days later? Apparently they had a snow storm and UPS was playing catch up. Ok fine. Not their fault I figured, and I appreciated the proactive email from them to update me Though a little disappointed to think that UPS can be sidelined by a little snow. Mind you, I live in Canada. One full week later on Wednesday, January 24th, I followed up by email as I was yet to receive a tracking number. I received an email the next day (Thursday) telling me that the seats were picked up the previous evening and I should have a tracking number within the hour. FINALLY! I did get the tracking number as promised, and 10 Second's website gave an ETA of Monday January 29th. On Monday, January 29th, I emailed again because the tracking information stated that in fact the seats have NOT been picked up yet. They responded later that afternoon stating that some installation hardware was missing so they had to contact Braum to send it to them before they can ship the seats. ETA on that? Not provided. I responded that same day suggesting that they borrow the hardware from another set and ship my seats to me. That borrowed hardware could be replaced when they get their shipment from Braum. Seemed logical to me. 🙄 No response. So today, Friday, February 2nd, more than two weeks later, the tracking info still shows the item has not yet been picked up. Once again I've followed up by email. No response. So, if you want initial good customer service, contact 10 Second Racing. If you actually WANT an item, I would shop elsewhere. Had I done this 2.5 weeks ago, I would have had my product by now. Instead, I have a car that has no seats, and no real ETA on when I will get them. Website still gives an ETA of Jan 29th. UPDATE!! Thursday, February 10th So I was willing to chalk this all up to an unfortunate series of events - snow storm, no hardware, Braum's difficulty, shipping time from Braum to 10 Second, then to me, etc... But now I am just plain incensed!! I mean I'm spit raving, punch a hole through the wall, smash everything in sight pissed!! So I tracked the item after it was finally shipped out from 10 Second Racing. I was supposed to have it yesterday. Didn't arrive. Finally arrived this morning! I was ecstatic that this journey is finally complete!!! I gleefully opened up my (slightly beat up, but intact) box like a 10 yr old on Christmas day, and there is only ONE SEAT!!!! ONE!!!!!!!!!!! I quickly went to 10 Second Racing's website, AND to all the other sites I was previously shopping, and these seats are sold in PAIRS! 10 Second's description of the item states: "Comes with two seats..." I received ONE seat!!! Sliders are there. No mounting hardware!!! Just one seat and a stupid 10 Second license plate bracket!!! I'm so enraged that I want to cry, scream, kick my dog, anything! I just want to take this seat and throw it in my fireplace!!! Contacted UPS in case it was their error. They claim only one parcel. To add insult to injury (though I can't blame 10 Second Racing for this), I got hit with a $216. COD custom's charge!!! Outside of the U.S.? Be aware of this. I actually knew this, but in my excitement of ordering, this was a fact I totally forgot. 🤬 Again, NOT 10 Second's fault, that's on me - though a friendly heads-up would have been nice. Tried calling 10 Second several times today - no answer. UPDATE!! Friday, February 9th Well out of the blue, a second box arrived today WITH my second seat! AND with full mounting hardware for BOTH seats!!! HURRAY!!! So, I WILL chalk it all up to a series of unfortunate events, and update my rating to 3 stars. While I did finally get what I paid for, I still feel this whole process could have been handled better. 23 days of frustration.

Product works good as it should, slower shipping then expected, customer service is good.

Fast international shipping and well packaged 💯

These guys looked after me when posting a delicate item to the United Kingdom. I would highly recommend this shop. The price was very good too

Ok 22222222

Awaiting to receive my product however the customer service and general shopping experience I received is excellent. Above and beyond part specialists who go out of their way to confirm fitment and even let you return product if it doesn’t fit. The best auto part store you can get your products from, even has a points system. Highly recommend you purchase your parts from 10 second racing if you want a 10 second car. Will update review when I receive product!