10 Second RacingReviews of 10secondracing.com

Great product but shipping time was ridiculous (15+days)

Update: received refund roughly 10 days after cancelling order. Fake ETAs. Never received a brake kit ordered in September. These guys know how to make excuses.. They string you along. The company producing the item states that the item is not in stock with no definitive date of production while 10 second racing keeps stating that it will ship out "by the end of the week" Total garbage Edit: Still no refund: none of the nonsense about being offered to rebuild my existing brake kit is even remotely true. That is just made up.. Also there wasn't a recording of my "demands" by Powerstop. Your response to my review is also a lie.. I inquired via Email to Powerstop so you're not telling the truth about that & I was only asking them via Email for an explanation as to why my kit I had ordered hasn't shipped out yet. They said that with the information I provided from 10secondracing was not anywhere in their system and that I should ask for a refund, which is what I did. There was never a discussion about "rebuilding" the existing kit... As for my refund, I never received a refund or confirmation yet.. If refunded, I may reconsider my rating but at this point, but you've proceeded to fabricate a lie about my end of the dealing, which is actually not surprisin. When I confronted you on the phone today about there not being any order information of my order at Powerstop, you tried to tell me that it WASNT ordered from Powerstop and some other supplier and through another supplier even though you had told me, numerous times in emails, that Powerstop would ship directly to my address... Which they did not have my address or info in their system when I asked for an update!!! They told me ask for a refund and not wait any longer. Luckily I have all of the correspondence between your company, myself and Powerstop saved in my email. You've done nothing but string me along for months. I will escalate this situation and contact the authorities if I don't receive my refund. I'm sorry I have to be like this but this is the last straw.. In Regards to ordering direct from Powerstop; only vendors such as yourself are supposed to be able to to that. I've called other vendors who list the kit on their site/viewed other vendor's sites and when communicating with them, they say that the kit is not available to order! Which is what you should have told me, in the first place! Instead, you're stating that I am being unreasonable for wondering why a kit I ordered in September of 2024 (almost 5 months ago) still hasn't arrived! Which Powerstop politely responded via email, not on a recorded phone Convo like you're stating.. with the fact that they didn't have any info about my order in their system.. again, I will contact authorities if I don't receive my refund. Robert

i apologize for my previous review. The support team was good with communication as far as timing. However it still isn’t a good situation from the companies end. As a customer it’s probably not a good idea to have products listed on the site for purchase. If it wasn’t even available in the first place. Other then that the support team was very nice. I’ve said multiple times I’m not trying to be mean or rude. But at the same time from a customers side it was not good what this company did.

Found 10 Second Racing when I was looking for brake pads for my Kia Stinger. They had a good range of solid options at prices you can only dream of here in the UK. They also have a lot of other tempting upgrades for my vehicle which makes them stand out from the rest. The website is informative and the ordering process was simple with regular updates on progress. Wouldn't hesitate in returning based on experience so far. Also note, they cover modifications for a vast range of manufacturers

I purchased a long tube exhaust system for my C6 Corvette back in February. Order #3166 This was my 2nd order (Speed Engineering) as they weren’t able to ship my first order from Texas Speed due to emissions. Totally understandable. I’m a little frustrated because I was informed that the Speed Engineering Exhaust Kit was ready to ship however has not arrived? I received half of my order (the x pipe) and no issues at all, but it’s been 3 months and I haven’t been able to get an answer back from anyone (Edit: I am now aware of the policy that prohibits replies to emails without enough context). There has been no updates on my order tracking through your website. I just want to know where the long tubes are currently located and if there’s tracking info that will be available.

Se tardaron mucho me dijeron que me enviarian camisas y gorras y no lo hicieron

I was shopping around for a specific set of seats. I found them on 10 Second's website. I added them to my cart in order to get a final price including taxes and shipping. To my surprise, the order went through! I quickly called them and was greeted by excellent customer service who kindly let me know that the saved credit card info on my phone likely prepopulated. Without hesitation, my order was promptly refunded and we concluded the call. I was honestly a little dumbfounded. I expected a fight. I was ready for a fight! Nope, all I got was great customer service. I was so impressed that I called them back to inquire if they actually had the seats in stock. They did! I asked how long for shipping. I was told approximately 2 - 3 business days. Additionally, I was provided a promo code! SOLD! I placed my order and sold my existing seats. That was on Wednesday, January 17th, 2024. On Monday, January 22nd, I received an email saying that they should have a tracking number for me soon. ??? If the seats were in stock and promised to me in a few business days, how is it that they hadn't even been shipped yet three business days later? Apparently they had a snow storm and UPS was playing catch up. Ok fine. Not their fault I figured, and I appreciated the proactive email from them to update me Though a little disappointed to think that UPS can be sidelined by a little snow. Mind you, I live in Canada. One full week later on Wednesday, January 24th, I followed up by email as I was yet to receive a tracking number. I received an email the next day (Thursday) telling me that the seats were picked up the previous evening and I should have a tracking number within the hour. FINALLY! I did get the tracking number as promised, and 10 Second's website gave an ETA of Monday January 29th. On Monday, January 29th, I emailed again because the tracking information stated that in fact the seats have NOT been picked up yet. They responded later that afternoon stating that some installation hardware was missing so they had to contact Braum to send it to them before they can ship the seats. ETA on that? Not provided. I responded that same day suggesting that they borrow the hardware from another set and ship my seats to me. That borrowed hardware could be replaced when they get their shipment from Braum. Seemed logical to me. 🙄 No response. So today, Friday, February 2nd, more than two weeks later, the tracking info still shows the item has not yet been picked up. Once again I've followed up by email. No response. So, if you want initial good customer service, contact 10 Second Racing. If you actually WANT an item, I would shop elsewhere. Had I done this 2.5 weeks ago, I would have had my product by now. Instead, I have a car that has no seats, and no real ETA on when I will get them. Website still gives an ETA of Jan 29th. UPDATE!! Thursday, February 10th So I was willing to chalk this all up to an unfortunate series of events - snow storm, no hardware, Braum's difficulty, shipping time from Braum to 10 Second, then to me, etc... But now I am just plain incensed!! I mean I'm spit raving, punch a hole through the wall, smash everything in sight pissed!! So I tracked the item after it was finally shipped out from 10 Second Racing. I was supposed to have it yesterday. Didn't arrive. Finally arrived this morning! I was ecstatic that this journey is finally complete!!! I gleefully opened up my (slightly beat up, but intact) box like a 10 yr old on Christmas day, and there is only ONE SEAT!!!! ONE!!!!!!!!!!! I quickly went to 10 Second Racing's website, AND to all the other sites I was previously shopping, and these seats are sold in PAIRS! 10 Second's description of the item states: "Comes with two seats..." I received ONE seat!!! Sliders are there. No mounting hardware!!! Just one seat and a stupid 10 Second license plate bracket!!! I'm so enraged that I want to cry, scream, kick my dog, anything! I just want to take this seat and throw it in my fireplace!!! Contacted UPS in case it was their error. They claim only one parcel. To add insult to injury (though I can't blame 10 Second Racing for this), I got hit with a $216. COD custom's charge!!! Outside of the U.S.? Be aware of this. I actually knew this, but in my excitement of ordering, this was a fact I totally forgot. 🤬 Again, NOT 10 Second's fault, that's on me - though a friendly heads-up would have been nice. Tried calling 10 Second several times today - no answer. UPDATE!! Friday, February 9th Well out of the blue, a second box arrived today WITH my second seat! AND with full mounting hardware for BOTH seats!!! HURRAY!!! So, I WILL chalk it all up to a series of unfortunate events, and update my rating to 3 stars. While I did finally get what I paid for, I still feel this whole process could have been handled better. 23 days of frustration.

Seems to be a good company, but the shipping times are misleading. To be honest, i ordered a Flowmaster exhaust system that shipped straight from Flowmaster. I understand that they have no control over an outside vendor, but don't advertise 1-3 business days shipping when in reality you have no idea when it will ship.