10 Second RacingReviews of 10secondracing.com

Response from 10 Second RacingJan 4, 2024

Hello Gabe, Thanks for taking the time to leave a review and providing your order number. You ordered a CARB restricted cold air intake and used a shipping address based in CA. You ordered on 12/29/23 (not two weeks ago). We notified you via email on 12/29/23 that Stillen would have to ship the intake from their facility in CA to ours in NJ, so we may then ship it back to you in CA (becuase it is a carb restriced product). We did not receive a response from you from this message, nor the follow up message our team sent the following day on 12/30/23. You mentioned you called our service line multiple times. I cross referenced our call logs, could not find your phone number in any call attempt within our business hours from 12/29/23 - 01/04/23. Our team did recently receive an email from you about two hours ago with the message 'oy ly'. Honest question Gabe, were you high when you wrote this review? Anyways, your intake is set to arrive to our facility in NJ later today. You will receive updated tracking via UPS shortly (which you could have, but did not pay extra for shipping). Hope we can strive to provide better service to you in the future Gabe. Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingJan 4, 2024

Hello Brandon, Thanks for taking the time to leave a review. We are happy to hear you enjoyed the quality of the products you have ordered. I cross referenced your provided email and noticed there was an thread between our service team and yourself before placing your order. If our team was not clear, many products we offer are not discount eligible. This is a price restriction implemented by the manufacturer of the products, not 10 Second Racing. The GovX website is a great resource to identify which brands are discount eligible on our store, however it is not possible to apply those discounts from their site to ours (or vice-versa). If I understand their process correctly, you need to checkout on their website to apply your account discount. I believe you checked out on our website becuase you did not have access to those price restriced products on GovX's website. We are happy to stay in touch in the future if you have certain brands in mind not appearing on our GovX store. We appreciate your service and will work with you on package deals when possible. Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingDec 25, 2023

Hello RacerX, Thank you for taking the time to leave feedback about your exhaust and experience with 10 Second Racing. We are happy to hear the install went well with the exception of the clamps. It is nice to hear the shop was prepared for this scenario to help. Please feel welcome to contact our team again in the future. We are excited to help further with your build in the future. Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingNov 28, 2023

Hi Morten, Thank you for taking time to leave a review of your experience with 10 Second Racing. We are happy to hear we could help with your 10 second build and encourage you to contact our service team again in the future! - Dan, Service Manager, 🏁

Response from 10 Second RacingNov 16, 2023

Hi Brian, Thank you for taking the time to leave us a review based on your experience. Our ultimate goal is customer satisfaction and we appreciate any constructive criticism as there is always room for improvement. We sincerely apologize for the dissatisfaction you are currently experiencing and will do what we can to make it right. While our aim is to keep customers updated on their orders on a consistent, weekly basis we can admit mistakes do happen. In the event that there are no new developments with your order, our staff will likely reiterate the last known update made available to us, directly from the manufacturer, unless otherwise stated. Although, manufacturer lead times are typically out of our control, we completely understand how frustrating delays can be. If an order has not yet shipped and a refund request has been submitted we typically refund immediately to avoid a prolonged negative experience. We acknowledged your request for a refund and took action to honor your refund request immediately. If you’d like to resubmit your order, we will do our absolute best to get your order processed and shipped as quickly as possible. If now is not the time for us to serve your performance parts needs, we hope that you may reconsider in the future. Please reach out to us with your name, email, and address. We would be more than happy to send over a free merch package in hopes that you can forgive us for dropping the ball. - Dan, Service Manager, 🏁

Response from 10 Second RacingNov 16, 2023

Saludos Hector, Gracias por tomarse el tiempo para dejar un comentario sobre su experiencia con 10 Second Racing. Nos alegra saber que podemos ayudarlo con su construcción de 10 segundos y lo alentamos a que se comunique con nuestro equipo de servicio nuevamente en el futuro! - Dan, Service Manager, 🏁

Response from 10 Second RacingNov 2, 2023

Hi Luis, thank you for taking the time to leave feedback about your experience with 10 Second Racing. We are happy we could help with your camshaft and encourage you to feel welcome to contact our team again in the future! - Dan, Service Manager, 🏁

Response from 10 Second RacingOct 16, 2023

Hi Chris, thank you for taking the time to leave feedback about your experience with 10 Second Racing. We are happy we could help with your cold air intake and encourage you to feel welcome to contact us again in the future! - Dan, Service Manager, 🏁