10 Second Racing (10SR) serves the aftermarket performance autoparts industry led by a team of dedicated engineers and tuning specialists. 10 Second Racing provides tech guidance to daily drivers and Nascar/NHRA affiliated racers with their builds.
10 Second Racing (10secondracing.com) has 607 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
10secondracing.com
Website
10secondracing.com
Category
Auto Parts & Wheels
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I was told 2-4 weeks for an item(rv6 j pipe) kept getting delayed even cooperated when they suggested alternatives that would be shipped soon but those items also got delayed waited almost 100 days some good things though they do respond to emails quickly and or promptly and did generally try even though my issue was never resolved they are good with customer service and not a scam type of company as these reviews say I think my situation was just unfortunate now would I buy from them probably not for the vehicle I have now but hope if I ever do buy from them again in the future this does not happen again
Response from 10 Second RacingOct 17, 2026
Hi Marcus, thanks for taking the time to leave feedback of your experience with 10 Second Racing. I am sorry to hear it has been less than optimal. I took a look at your order history and did notice the lead time for your exhaust J-Pipe was postponed several times by RV6. I understand your emotional reaction to the wait time and empathize with your position. This order was cancelled and refunded in full today, per your request. I would be happy to assist you with a personal discount code to use toward a future purchase with us. Please email me at Dan@10SecondRacing to discuss further.
Dan, Service Manager, 10 Second Racing 🏁
VI
vincent
DO NOT ORDER from this company
DO NOT ORDER from this company, they take your money quick as but then ignore you, especially on bigger orders. I obviously cant just jump on a plane over there, because they dont disclose where the Headquarters actually are. New Jersey, Las Vegas opposite sides of the country. I ordered the Ksport Airtech Deluxe suspension (£3023.00)system on the 13 February, got pissed off waiting so i emailed to cancel in May, they put it to me to get the D2 system, delivered in 2 weeks they said. Again got fed up waiting an actually cancelled the whole order on 15 July. IM still waiting for my money back. 3 Bushing kits for the same car. Ordered on 28 APRIL. Still waiting. An im still waiting for my money back for both items. . I have emailed so many times... quite politely to begin with but to no avail. I rang, them said to put it in a Email, which again got ignored, yet again got fobbed off. You get an answer from AI most of the time via Email or they just ignore the whole thing.
UP DATE PERSONALLY MAIL ME HE SAID. So I did on the 25th ,SAME DAY, OH what a surprise . Its now 1st Aug 26 still no reply. WHAT A BUNCH OF W......
Response from 10 Second RacingAug 25, 2026
Hi Vince, thanks for the provided order numbers. We appreciate your patronage as I see you have now submitted 5 different orders with us. Your last order with us was delivered via UPS #1Z34F1F7DG23080273
https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z34F1F7DG23080273/trackdetails
The only order I can see that is still pending is the KSport Air Suspension system. I can see you were in touch with our product support team to switch to the D2 Racing system due to the extended lead time. Both of those orders were still pending and we planned to keep whichever system shipped out first for you. If you are no longer interested in keeping this order, I am happy to help cancel it for you. Please feel welcome to email me personally at [email protected].
Dan, Service Manager, 10 Second Racing 🏁
AE
Atlas Edgerton B.
Decent Customer Service Slow Delivery
Sold me a product not actually in stock, customer service was good and reached out asking if I’d prefer to switch to a different product. Despite telling me this product was in stock it wasn't and in the end it was over a month between purchase and receiving. Good customer service but not worth the delivery time. They also accused me of writing a negative review which I didn’t and instead of apologizing for their mistake ignored it entirely. In Dan’s response to me he stated that it was made aware to me that downpipe was on back order, it was not. In fact their website not only didn’t state it then but still states that it is in stock.
As for their response to this review, it’s untrue in stating that it wasn’t currently in stock and I emailed over 2 weeks ago and no response.
Response from 10 Second RacingMar 12, 2026
Hi Atlas, thanks for taking the time to leave feedback of your experience with 10 Second Racing. We are happy to hear you enjoyed your interactions with the service team. We take great pride in our customer service and strive to meet every customers expectations. I can see your down pipe was delivered today via Fedex #399341474829. You selected a downpipe kit which was advertised on backorder status. The support team emailed you promptly to offer to switch to another version that was in stock with CTS Turbo. You agreed to the switch and we processed the order. If you were not aware, your package had to be shipped from the CTS Turbo location in BC, Canada to our location before shipping to you. The wait time was delayed by customs when the package reached the border. We stepped in to ensure the package was cleared as soon as possible. Depsite the wait time, we are happy to see you received delivery today. I am unsure about your last statement referring to an accusation regarding a negative review. This is your only review submitted from what I see on our end. If you would consider improving your rating, I would be happy to assist you personally at [email protected] with any personal grievances.
Dan, Service Manager, 10 Second Racing 🏁
RO
RnsKobe O.
September 8th -oct6th still no tracking #
Great customer service but bro…. I ordered my CTS turbo downpipes September 8th … it’s oct 6th no tracking yet. Everytime I get on the phone it’s the same thing “we haven’t received anything back from the company yet they should respond to us within a hour”. Id cancel it but I’m gonna give it a few days for tracking #, and if not I’m canceling (buy from here if your willing to wait)
Response from 10 Second RacingOct 6, 2025
Hi RnsKobe, could you reply back with your assigned order number? I cannot find your order with your provided screename in our system.
Hello, I have submitted a request to ask you for your order number or any other info to help me locate your order. Could you respond to this reqeust RnsKobe?
Dan, Service Manager, 10 Second Racing 🏁
TB
Terrance B.
Need to communicate better
Need to communicate better when a customer order something from you for the first time and item is on back order need to let customer know so he don't think it's a scam
Response from 10 Second RacingJun 12, 2025
Hi Terrance, thanks for the provided order number. Both of your items were shipped and delivered via UPS tracking #1ZR000B50320067663 to your provided address of:
1864 Woodchase Glen Drive
Cordova TN 38016
I'm unsure if you have the correct store, but neither of your items were on backorder when you submitted your order and were shipped the next day. Please feel free to clarify how we can communicate better. You did not contact us via email nor did you call our main line from your provided phone number.
Dan, Service Manager, 10 Second Racing 🏁
RG
Robert G.
Flow master ordered on Nov 29
I ordered an American Thunder System flowmaster for my 2003 ford lightning on November 29 and I try to see if I can get an update or a tracking number on shop and nothing comes out. It says order not fulfilled. I’m having a feeling I’m being scammed
Response from 10 Second RacingJan 25, 2025
Hi Robert, thanks for taking the time to leave feedback of your experience with 10 Second Racing. It is unfortunate to hear it has been less than optimal. Thanks for the provided order number. I reviewed your order which included an exhaust system from Flowmaster, a subsidiary of Holley Performance. This item is a manufactured to order system with a build time of 7-8 weeks. You ordered in early December with an expected ship date of 01/31/25. I recently cancelled and refunded in your order in full. Please allow 3-5 business days for the funds to post to your payment method used. If you would like to still order this item, please feel welcome to call Holley Performance directly. Best of luck building your 10 second car elsehwere. Hope you have a great weekend.
- Dan, Service Manager, 10 Second Racing 🏁
JL
James L.
Adapters
Although I do really like the shifter I need to go out and buy the correct adapter. The universal (but still made sure it said it fit my make and model) shifter I bought came with 4 adapters and none of them fit. I really like the product but for $60 you'd think it come with the right adapter.
Response from 10 Second RacingOct 1, 2024
Hi James, thanks for leaving feedback of your experience with 10 Second Racing. I am sorry to hear the shifter did not match your expectation. I did review the shifter and confirmed it is strictly for universal application use. So unfortunately the included adapters were not a guarantee to fit your model type. Nonetheless, we understand universal products can be frustrating to play with. I have gone ahead to credit your Racer Rewards account with sales credit to redeem toward a future purchase on our website. The credit is good without expiration. Please feel welcome to stay in touch with our team for anything else in the future, we are happy to help.
- Dan, Service Manager, 10 Second Racing
CS
Cyrus S.
Wait time and communication was terrible
I was told shipping was 1-5 days depending on where i was but it took 2-3 weeks to come in and I called 3 times and first 2 times I was told there was no delay, and on the 3rd time I was finally told it there was delay because a part was on backorder. I was told this mid way into the 2nd week. I hope you guys do better with notifying customers when there are delays. Or just simply have a message on the page saying delayed or atleast backorder. I'm sure the part is very good but the wait time and lack of communication is why I gave 2 stars.
Since I can't reply to the service manager, I will just edit this. I had no problem on my last time calling I'm talking about the first 2 weeks when I called and was told nothing is wrong when I literally asked them if it was on backorder because I needed a drveshaft soon because my current one is chirping really loud signaling that there is not much life in it. To the last person I spoke to I appreciate them but all the other times I called before for the first 2 weeks, I'm very disappointed. Again I asked multiple times to those people and was told multiple times that It was fine and just to wait a few more days, then i asked if anything was wrong and I actually asked for a refund on the first time and I was told "wait a few more days" and I tried to continue with the refund and they persuaded me to wait then i asked if they can guarantee it will actually be in by that time and they said yes, and in the time I'm speaking about i wasnt told about any other options. And the option the last person i talked to brought up 2 other options 1 was 1600 with taxes 1700 and i forgot the other one but it was just as expensive and unreasonable to pay so much over the original price. Overall to the person I talked to on the last time I appreciate you and thank you I would give 5 stars if that was the person i talked to in the first week not well into the 2nd week. to the people before, I'm very disappointed, like I said I gave 2 stars because of the lack of communication throughout ALMOST the whole experience.
Response from 10 Second RacingMay 3, 2024
Hi Cyrus! Thank you for the provided order number and for taking the time to leave feedback about your experience with 10 Second Racing. I personally reviewed your order history and noticed you and I actually spoke several times throughout your wait time. Your driveshaft was advertised as in stock and ready to ship because the manufacturer, The Driveshaft Shop, advterised the driveshaft was in stock and ready to ship at their facility. Your order was submitted for immediate shipment to DSS on the same day you ordered with us. The 10 Second Racing vendor relations team followed up with DSS each day requesting tracking for your driveshaft order. When you and I spoke on your 3rd call in, I called DSS myself to identify what the delay was while you were on hold. DSS informed me the delay in shipment was due to a delayed delivery they were expecting from a 3rd party which suppllies them with the end couplers to many of their driveshafts (Tremec Corp). I informed you on the same call for the reason for the delay. You had requested to cancel on the call, suggesting you could order from another retailer and recieve the driveshaft faster from DSS. I clarified to you it did not matter who you had an order with, the delay was attributed to the manufacturer delaying shipment. As an altnernative, I proposed (2) aluminum driveshafts with the same specs 10 Second Racing had in stock on our shelf which you could switch to and recieve immediately. You denied both options and preferred to wait for the DSS driveshaft. Fortunately after I spoke with a service manager at DSS, they intervened with your order to push it out the door several days later. I understand your frustration with the situation, but cannot understand your frustration with 10 Second Racing's communication. We answered every call from you, every email from you and offered what I believe to be the best support a client could receive given the situation. Nonetheless, I actually appreciate you had the maturity to leave two stars when you could have left one out of spite. If there is anything I or anyone at 10 Second Racing can do to make this experience up to you, please do not hesitate to reply here or contact me personally at (888) 257-1077 x400.
- Dan, Service Manager, 10 Second Racing 🏁
