10 Second RacingReviews of 10secondracing.com

Response from 10 Second RacingApr 9, 2024

Hi Junio, Thank you for taking the leave feedback about your experience with 10 Second Racing. We are sorry to hear your feedback is less than optimal. I reviewed your provided order number and discovered you had waited quite some time for your oil pump. We apologize as the manufacturer of the pump was impacted by significant material delays from their suppliers. I understand you were also expecting 10 Second Racing merchandise. I have confirmed we mailed you several 10SR official hats, shirts and decals to your provided address. We apologize again for the lead time on your pump and do hope you consider using 10 Second Racing again in the future. We are happy to help however we can. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingApr 2, 2024

Hi Quincy, Thanks for taking the time to leave feedback about your experience with 10 Second Racing. We are happy to hear your product was delivered in a timely manner. Please feel welcome to contact our team in the future, we are happy to help. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingApr 2, 2024

Hi Brady, Thanks for taking the time to leave feedback about your experience with 10 Second Racing. We are happy to hear a service associate was able to support you. Please feel welcome to contact our team again in the future, we are happy to help. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingMar 22, 2024

Hi Michael, thansk for taking the time to leave feedback about your experience with 10 Second Racing. We are happy ot hear our service team was able to help you with your inquiry. Apologies if our phone menu is extensive, we recieve MANY spam calls on a daily basis. The extensions allow us to weed out most of the robo-callers which attempt to clog our service line. If you have any trouble reaching us in the future, I encourage you to call my extension directly at (888) 257-1077 x400. We are happy to help however we can in the future. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingMar 20, 2024

Hi Donald, thank you for taking the time leave feedback about your experience with 10 Second Racing. We are sorry to hear your experience was less than optimal. I personally reviewed your order to confirm if you paid for a single side axel or both the driver and passenger side. Our website link to the item you ordered is the following: https://10secondracing.com/products/the-driveshaft-shop%C2%AE-15-20-dodge-demon-hellcat-srt-1400hp-full-chromoly-level-5-direct-bolt-in-axles There are two product options available to choose for this item, the 'Driver' and 'Passenger' side. Based on your order #3274, only the 'Driver' side axle was selected and paid for. The label for the option you chose is clearly identified in the shopping cart, at the checkout page, on the order receipt as well as package tracking emails. If you still need the 'Passenger' side to match the axel you now have, we are still happy to help you. Please feel free to contact our service team at (888) 257-1077 to assist further. Our technical support team is familiar with DSS Axles and can easily identify which side you need to order. Thank you Donald! - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingMar 20, 2024

Hi Tim, thank you for taking the time to leave feedback about your experience with 10 Second Racing. I really enjoyed our conversation and am happy our team could help where Summit could not. Please feel welcome to contact our team again in the future! - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingFeb 29, 2024

Hi Shane, Thanks for taking the time to leave feedback about your experience with 10 Second Racing. We are happy to hear a service associate communicated with you throughout your order process. Please feel welcome to contact our team again in the future. We are happy to help! - Dan, Service Managaer, 10 Second Racing 🏁

Response from 10 Second RacingFeb 24, 2024

Hi Frank, Thank you for taking the time to leave feedback about your experience with 10 Second Racing. We are happy our team was able to support your inquiry to your satisfaction. Please feel welcome to contact our team again in the future, we look forward to your ten second build! - Dan, Service Manager, 10 Second Racing 🏁