10 Second Racing (10SR) serves the aftermarket performance autoparts industry led by a team of dedicated engineers and tuning specialists. 10 Second Racing provides tech guidance to daily drivers and Nascar/NHRA affiliated racers with their builds.
10 Second Racing (10secondracing.com) has 607 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
10secondracing.com
Website
10secondracing.com
Category
Auto Parts & Wheels
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Don’t buy from these donuts, Sure they did ship out my item I ordered but to the wrong address and won’t take accountability? it’s been months and they won’t do anything but say “we need your item back for a return and keep saying i’m trying to do fraud” had to order my item on the real dinan website. Don’t waste your time with them if they can’t even take accountability
Response from 10 Second RacingFeb 8, 2025
Mateo, had you notified the service team your package was delivered to the wrong address, we would have gladly worked with you to mail a replacement. I can see your intake was in fact delivered to the same address provided on your order. As opposed to notifying our team of a lost or missing package, you decided to submit a chargeback claiming you never received it. If you would like to reconsider modifying or removing your review, I am happy to work with you on a resolution. If you are not interested, you are welcome to contact UPS customer service to submit a package claim. This is a process my team helps with for customers when they are missing a package. Hope to hear from you soon Mateo.
Dan, Service Manager, 10 Second Racing 🏁
RM
Richard M.
Superb service
Really impressive customer service from these chaps. Ordered a Diode unit for our 2006 Subaru Legacy Twin Scroll Turbo back in November, but it's now only made intermittently in batches. However, 10 Second Racing constantly kept me updated me on the progress, and it finally arrived in-stock 4 days ago they shipped it out immediately and it arrived with us yesterday - to the UK from The States! Excellent service and our Legacy can now get back on the road. Highly recommended even if you're a potential UK customer.
Response from 10 Second RacingFeb 8, 2025
Hi Richard, thanks for taking the time to leave feedback of your experience with 10 Second Racing. We are happy to hear you received the item you needed and appreciate you staying in touch with us. Please feel welcome to contact us again in the future, we are happy to help!
Dan, Service Manager, 10 Second Racing 🏁
RC
Robert C.
received refund for cancelled order
Update: received refund roughly 10 days after cancelling order.
Fake ETAs. Never received a brake kit ordered in September. These guys know how to make excuses.. They string you along. The company producing the item states that the item is not in stock with no definitive date of production while 10 second racing keeps stating that it will ship out "by the end of the week"
Total garbage
Edit: Still no refund: none of the nonsense about being offered to rebuild my existing brake kit is even remotely true. That is just made up.. Also there wasn't a recording of my "demands" by Powerstop. Your response to my review is also a lie.. I inquired via Email to Powerstop so you're not telling the truth about that & I was only asking them via Email for an explanation as to why my kit I had ordered hasn't shipped out yet. They said that with the information I provided from 10secondracing was not anywhere in their system and that I should ask for a refund, which is what I did. There was never a discussion about "rebuilding" the existing kit...
As for my refund, I never received a refund or confirmation yet.. If refunded, I may reconsider my rating but at this point, but you've proceeded to fabricate a lie about my end of the dealing, which is actually not surprisin. When I confronted you on the phone today about there not being any order information of my order at Powerstop, you tried to tell me that it WASNT ordered from Powerstop and some other supplier and through another supplier even though you had told me, numerous times in emails, that Powerstop would ship directly to my address... Which they did not have my address or info in their system when I asked for an update!!! They told me ask for a refund and not wait any longer. Luckily I have all of the correspondence between your company, myself and Powerstop saved in my email. You've done nothing but string me along for months. I will escalate this situation and contact the authorities if I don't receive my refund. I'm sorry I have to be like this but this is the last straw.. In Regards to ordering direct from Powerstop; only vendors such as yourself are supposed to be able to to that. I've called other vendors who list the kit on their site/viewed other vendor's sites and when communicating with them, they say that the kit is not available to order! Which is what you should have told me, in the first place! Instead, you're stating that I am being unreasonable for wondering why a kit I ordered in September of 2024 (almost 5 months ago) still hasn't arrived! Which Powerstop politely responded via email, not on a recorded phone Convo like you're stating.. with the fact that they didn't have any info about my order in their system.. again, I will contact authorities if I don't receive my refund.
Robert
Response from 10 Second RacingJan 29, 2025
Hi Robert, thanks for taking the time to leave feedback of your experience with 10 Second Racing. We are sorry to hear it has been less than optimal. Thanks for the provided order number. I extensively reviewed the notes and conversations from your order. The brake kit you ordered from Powerstop was and still is a custom built to order item. The prolonged lead time is attributed to Powerstop’s inability to obtain brake caliper cores to refurbish and include with this brake kit type. You were offered several times to mail your brake calipers to Powerstop to refurbish to complete the kit at a discount I may add. You rejected this proposal and opted to continue waiting. Our team proactively kept in touch with you every day since your date of order either via phone or email. You also spoke with Powerstop yesterday per a recording shared with myself from a contact I have with Powerstop. Their tech rep shared the same details with you and mentioned you were unreasonable with your demands for the order. I can see your order was recently cancelled and refunded today. Please feel welcome to order directly with Powerstop or another retailer if you feel you can source this brake kit faster. All the best building your 10 second car elsewhere Robert E Cartwright.
Dan, Service Manager, 10 Second Racing
MR
Manav R.
My mid pipes
Great customer service stayed on top of everything throughout my process of buying my mid pipes from them always replied to emails within hours not even days much appreciate them couldn’t have asked for a better experience
Response from 10 Second RacingJan 29, 2025
Hi Manav, thanks for taking the time to leave feedback of your experience with 10 Second Racing. We are happy to hear you received timely updates for your order. Please feel welcome to stay in touch with us for the future. We are happy to help!
Dan, Service Manager, 10 Second Racing 🏁
RG
Robert G.
Flow master ordered on Nov 29
I ordered an American Thunder System flowmaster for my 2003 ford lightning on November 29 and I try to see if I can get an update or a tracking number on shop and nothing comes out. It says order not fulfilled. I’m having a feeling I’m being scammed
Response from 10 Second RacingJan 25, 2025
Hi Robert, thanks for taking the time to leave feedback of your experience with 10 Second Racing. It is unfortunate to hear it has been less than optimal. Thanks for the provided order number. I reviewed your order which included an exhaust system from Flowmaster, a subsidiary of Holley Performance. This item is a manufactured to order system with a build time of 7-8 weeks. You ordered in early December with an expected ship date of 01/31/25. I recently cancelled and refunded in your order in full. Please allow 3-5 business days for the funds to post to your payment method used. If you would like to still order this item, please feel welcome to call Holley Performance directly. Best of luck building your 10 second car elsehwere. Hope you have a great weekend.
- Dan, Service Manager, 10 Second Racing 🏁
JA
Juan A.
Took over a month to receive and wasn’t…
Took over a month to receive and wasn’t able to cancel order 2 weeks before they were delivered
Response from 10 Second RacingJan 18, 2025
Hi Juan, thanks for the provided order number. Your mid-pipes were shipped two days after your order and were returned back to us due to an unrecognized address by UPS. Our team attempted to contact you several times via email since there was not a phone number listed on your order. You finally responded by the time the mid-pipes were returned to us (two weeks later). We asked you to confirm a valid mailing address and the package was delivered to you successfully a second time. You also requested to cancel your order while the package was en route to you the second time. Our support team very clearly explained to you it would be possible to redirect the package back to us for a $25 fee. This fee is charged for redirecting shipments by UPS. It is not charged by 10 Second Racing. Would advise you actively monitor your email in the future when submitting new orders with 10 Second Racing. You are welcome to provide a phone number to reach you at. Hope you have a great weekend Juan,
Dan, Service Manager, 10 Second Racing 🏁
JB
Jeremy B.
Holidays gotta love the mail.
Well rushing through the holidays and forgot to order O2 extensions. We'll ordered them 2 days before Christmas and got them on the 3rd. Stressing out cause mailing label was canceled by third party without warning, I called they reassured me and bam there they were. Loved every interaction professionals to the end very satisfied and will recommend everyone to 10 second!
Response from 10 Second RacingJan 18, 2025
Hi Jeremy, thanks for taking the time to leave feedback of your experience with 10 Second Racing. We are happy to hear you received your order in a timely manner. Apologies for the cancelled label the 3rd party was the manufacturer as it was shipping directly from their location. It's possible they had a pickup scheduled with UPS and had to cancel it last minute. Happy to help you with your build or any questions in the future. Hope you have a great weekend Jeremy.
Dan, Service Manager, 10 Second Racing 🏁
DI
Diego
I never got my item after 3 months of…
I never got my item after 3 months of waiting, and no it isn’t because I was in Cali because you shipped out 2 ca restricted items to me before. You kept a pushing the delivery date back because you were waiting if a pallet that the company never sent until 2 months and even when I waited you said it was not on that pallet that it will be on the next one.
Response from 10 Second RacingJan 6, 2025
Hi Diego, thanks for the provided order number. You did not receive one of the products in your order because it could not be shipped to California due to CARB emission restrictions. You had multiple interactions with our support team to find another solution. You were not open to considering another option which could be shipped to you, hence why this item was refunded. If you do not understand why this product could not be shipped to you, I encourage you to read the following from your state:
https://ww2.arb.ca.gov/about
Dan, Service Manager, 10 Second Racing 🏁
