10 FederalReviews of 10federalstorage.com

If I could give a -5 stars I would!! Horrible customer service, they LIE, they're rude (when you can get a human). This company just took over (without notice) the storage facility I've used for years. I've never had an issue, but now... HORRIBLE EXPERIENCE!!! They took over, did not contact us ahead of time and instructed the former owners to NOT contacts us!! I am currently in contact with local county officials as this company has forced it's way into our community, pushing the small business owners out. I do NOT recommend 10 Federal Storage!! I will also be reaching out to the BBB about this issue.

I have had three units in johnson city on Princeton road for almost three years when I went to get my furniture out of the largest unit my large sofa was damaged from water coming into the unit from the outside door . I had a king Mattress and box spring destroyed plus a queen box spring. I have pain my fees every month and the insurance but now I cannot get them to do anything. THE WORST COMPANY,I my opinion.

I received the $1,000 from the claim. Which is why I bumped it to a 2 star. I thought they'd consider more because of how long it took (15months) to get something ( like how they charge us late fees). But they didn't. Had a few good conversations with people that cared about getting this issue resolved and I am thankful. I was considering bumping to a 3, maybe even a 4 star. However, I just received an email stating that my rate was increasing $16 extra per month starting in November. No security (the gate is always open) no changes, just more money for them to collect. More just an update. Getting some correspondence with the company but after more than a year of trying I still am not getting any further submitting my insurance claim after my break in. Their 3rd party insurance company "River Oak". They have been STALLING ME FOR A YEAR and I just received an email from them refusing to pay out my insurance claim because it's been more than 30 days. I plan to write an individualized review about them but wanted to share this with anyone who needs it. Also I'm still paying insurance every month. Prices are still increasing, still no added security and operating hours are decreasing.

If I could give them 0 stars I would. My storage was broken into and it looked like they took their time going through my stuff. They stole 3 tvs and even brand new toilet tissue and paper towel worth over 200 dollars. They got the right one in me baby. Cos no matter how lil it cost. I worked hard for my stuff

DO NOT RENT FROM HERE!!! 1 month after you sign rate will go up at least 40 bucks! Then they will add fees that aren’t disclosed to your bill. Claiming they emailed you. Worst storage EVER!!! Worst experience ever!!! All they want you to do is sign up from a month or so and then move out or default so they can sell your stuff. Hateful people work here!!

Bought and paid for an auction unit and drove over 100 miles to get there and the gate code did not work. Called and waited and waited to report to their “customer service” and she said that was the correct code and that she would report it. I had to go back the next day to finish cleaning the unit and the gate code still did not work. Again called and never got ahold of a person and automatically went to voicemail and no return call. Both times had to wait for someone to exit to be able to get in through the gate to get to the unit. Then when using their website per their request to submit a photo of the cleaned out unit the Submit button would not work. Tried two devices with the same result. Unreliable from my experience and felt very disrespected and that as an auction buyer just not important to them They did not do their part but I did mine in spite of their failure. Will not do business with this company again. Can’t get ahold of anyone to truly help.

Absolutely horrible company. Management is non existent, facility had people living in the units. They rented a unit I was renting to someone else and items we destroyed and stolen. Insurance company they use is horrible. I would never rent from them again.

Trully horrible experience. This is a foul unethical company that exploits their customers at every opportunity. After moving my stuff in and leaving the area, my rent increased incrementally until I was paying 3x what I had initially agreed to. I eventually had to drive back across the country to clear out the unit because the cost was so insanely high for a very tiny unit. When I arrived, I found my lock had been changed, items were missing, there was rat poop all over the place, AND my vintage clothes collection was completely infested with moths.... an issue I am still dealing with months later... They also go to great effort to try to hide reviews and make it very difficult to file a claim.... So the additional thousands of dollars I spent on full coverage insurance was just more money unnessisarilly spent. Thousands of dollars gone but the real damage cannot be quantified.