10 FederalReviews of 10federalstorage.com

No onsite customer service at all! All access and documentation are managed autonomously through their online "Convenient Customer Portal." I had my unit for weeks and could not get the lock combo for the unit. Multiple 30 min+ phone calls and several emails went unanswered. Even during business hours there is literally no way to reach a live person to resolve any issues. I ended up requesting a refund terminating my contract. They did refund my rent promptly with no apology, explanation, or attempt to resolve. I only received automated emails. I cant imagine how difficult it would be to be made whole should something like theft, fire, or water damage happen to a unit.

The worst don't rent from them, they overcharge on auto pay, and less then 0 customer support if that's possible. I didn't even rent from them originally, they bought out the facility during a personal medical issue that put me out of state. Unfortunately I have called, emailed, and even let their automated phone system put me in their call back que. Guess what happened? 30 minute hold time with repetitive voice message playing every 10 seconds, no response via email, no call back, oh ya and their chat is a bot that won't get you too a live agent! Might be a scam organization laundering money who knows, doesn't seem to care about customers.

I thought I was paying for a secure unit with 24 hour access and monitoring by security cameras, which is a complete lie. Both of my units were not only robbed but they were emptied. I lost over $60,000 in merchandise. When the police officers did their investigation, there were no cameras working for months so they were not able to obtain everything. This is a robber’s dream paradise. If you want to clean out units and be a thief with no repercussions federal 10 is where you wanna go. They don’t care they will not offer to help you. They will still continue to bill you. They do not care that you lost everything. This is the most unprofessional and horrible lying company I’ve ever dealt with in my life. If you want your stuff, do not store it here.

How I miss the previous owners. This company is out to get you. They raised the rent without notice. They charged me a late fee even though they have access to my credit card and they just charged me extra this month and no idea why!! They leave the gate completely open and vulnerable to theft. There’s absolutely no way to get a hold of a human being. It’s all digital, obviously for their convenience. Storage made easy is what they claim. I guess it is - just for them. I’d completely stay away.

I'm only giving one star bc in order to leave review you have to give at least 1 star otherwise they would get any stars from me! I moved to a new storage facility to get away from 10 federal and they're shady practices, only to have them buy my new facility two weeks later. Without notice they raised my rent from $149 to $195. So now I'm behind one month but unable to pay it bc they are pre billing me for the next month and am expected to pay $588 before I can access my unit! WTF! I've been wearing the same 2 pars of clothing for 2 Weeks! I'm unable to access my work equipment. I feel like I've been setup for failure bc after 6 weeks there's a lien on my unit! 0ver $10k in my unit and they know it! Thieves

Scam - everything started great. Then they ended up going up on the bill after one month of late charges. Then they outsource their work to another company so they don't have to deal with complaints. I am here with a $98 bill for a storage that costs $65/mo. Make it make sense. There is not a company that isn't scamming people out of their money daily, this is just another clown show. This will most likely be my last month using this storage for sure. You're not going to get good repeatable business handling things this way. It's short term money and it's low integrity. The guy you guys outsource your calls can't even explain the scam you guys are running correctly. How am I sitting with a late charge on the first day the bill is due. He didn't know himself. trash service.

This company bought out my locally owned storage facility several years ago and immediately began raising prices (now double what I paid before) and made paying my bill difficult. The online payment system is terrible. If you are late paying your bill you must pay the late month as well as the next month (no other option) despite being delinquent only on the previous month. They also started charging for insurance without my consent. Now they're charging some kind of "smart tech" fee with no explanation. Look at other Trustpilot reviews. I'm not the only one. I never signed a contract with this new company. If I had the time I would consider legal action against them just to see if I would be eligible for relief. But... I keep paying them like a chump because I'm not in a position to find a new place at the moment. So this is my honest opinion: It seems like what they really want is to default you as fast as possible and hold your property hostage, only briefly, as they quickly move to take possession. I would recommend looking elsewhere for fairly priced storage space. This company and their business practices are greedy and exploitative. Good luck.

I have only been there 2.5 weeks and have had problems. First the unit I got, the door that slides up was damaged and wouldn't close because of bent metal. Then it took over a week for someone to fix it and they put a second lock thing on unit so I couldn't get in. After a half hour on the phone they finally said I could break that lock to get in. They offered nothing for the problems I've had and actually reprimanded me for my language. Well PHUK YOU GUYS, I'm out of there as soon as I can afford to pay movers again!