Missy R.
Stolen
I Have a storage building through this company someway or another my account was closed and someone in the management area or that works for this company stole my stuff out of my storage building and replaced my lock with one of the companies lock and I have tried to turn it in on the insurance that I pay for each month I have been in contact with these people and no one will make anything right in anyway.the unit I have was completely full from top to bottom.the items that were taken you can not put a value on because the stuff was left to me by my late mother in law ,I just think it’s a shame how they run their business and how they treat their customers by not ever making a attempt to help them with this kind of issue all they can do is give you a phone number for the insurance company and all that happens when you call them is a voicemail saying someone will be in contact that all this happened about 17 days ago and still nothing from anyone from this company ….thank you all sincerely MELISSA RAY!!!!!!!
Response from 10 FederalNov 22, 2021
Hello Melissa Ray, We apologize in advance for any issues you've experienced thus far. We are in the process of researching your account to gain a better understanding on the situation... We show that you have two separate accounts in our system. One of the accounts has an email from you stating that the unit was moved out 8/31 and should be empty. The other account was delinquent until very recently. Please note that when an account becomes delinquent longer than 6 days, it may be overlocked by our maintenance team. The tenant is also locked out of the facility automatically from the system during that timeframe. We show now that your access has been granted and you should be able to visit the facility and your belongings again. Our Customer Care team is around 7-days a week to assist when needed. You will receive the automated answering service when first calling in, but please wait for the menu instructions so you may know which numbers to select to get through to our team. We will also reach out in the meantime to discuss further and see how we can make it right. Thank you for your understanding in advance. We're looking forward to speaking with you soon. -10 Federal Storage Management