10 FederalReviews of 10federalstorage.com

Third party used to reserve unit. Was told had to sign paperwork in person secure the unit. Received email with appt time to sign paperwork, drove 30+ miles, no agent/office on site, only a kiosk,!! still had to call secure unit, kiosk worthless, on phone with 30+ minutes as i tried online do paperwork. FRUSTRATION! Can’t view the units beforehand, the unit I reserved had cracked weather stripping! water pooling in front of unit with rain, Fence securing back storage area was wooden falling part, not secure!!!! some cameras, overall bad experience ! agent to cancel unit was nice, as was first agent, i owe her an apology, i was not happy! and if you have a problem no one on site to help!! You have to CALL & then get put on hold! CANT RECOMMEND

Entire rental process was easy. Love having 24 hour access to my unit.

Federal is the best storage facility i have ever rented from. They are clean and easily accessible

The lady on the phone was very detailed in the instructions. She took her time explaining everything and was vey nice to deal with.

Awesome 👏 👏👏

We have a unit currently rented and have opened and closed the unit several times. Upon returning to retrieve items we found that the lock was no longer opening. It has now been a month, every time I call I am being told there is nothing they can do until someone can get there. The work order has been “completed” in the system but the lock was never removed and the lady on the phone agreed that nothing had changed. Today I was on hold for a supervisor and disconnected, called back and put to a voicemail that I let ring until the phone disconnected. I have been told not to cut the lock because it is there lock. They do not resolve issues and do not have people on site to help with issues.

Never again! I cancelled the rental, we didn't use it after learning the space size was not what was requested! I requested a refund and Pray that monies have been returned to my account! I have never found a storage facility that requires personal info; after having movers ready to transfer my belongings into what was thought to be a unit of a one car garage it was less than half that size. You can have this method where no one is onsite and everything is done on line! ...And did I mention your drive-in space is so tight trying to maneuver a moving truck in and out! This company caused me a lot of money. Please reverse my refund immediately!

I was at one time delinquent on my account, Instead of using the second hole provided in all of the latches provided, my lock was cut off and removed, had to call to get a code to unlock the unit that has my belongings in it and no safeguard against theft in this delicate process that took place, in the moments following the call for a four digit code, I discovered a few expensive items missing, and if your surveillance system is anything at all, you will see that the employees were the only people to have access in the year I've had it!