Priscilla A. H.
Everything went well accept for the…
Everything went well accept for the fact that there were no verbal disclosure that they have had flooding issues. I am a stroke survivor and need assistance from people to point out important things not just put it on the customer to check the reviews or find it in small print elsewhere. Also the location directions were not clear and no one is on site. It took my son and I about two hours of driving around in the neighborhood of the business not knowing that it was around behind on the side of the shopping center. No one could direct us to this place. All in all so far as of 12/03/21 there has been no issues. How can you have an issue when the people you are doing business with are not there. The people I initially spoke with to set this up over the phone and through my email to make the purchase were very respectful and accommodating. I just wished that they had mentioned the flood issues. As we were moving in water was pouring in from the roof in the middle of a walkway area in the storage area. How can you turn back and walk away at that point being disabled since 2017 after divorcing and needing somewhere to put your things. I took the insurance which I can not afford truthfully in hope and more so Prayer & Faith to God that I will not need to use it. You should get your insurance payments back after you move out because I would have never taken it in the first but after stumbling across one review that mentioned it I felt I had to. I would recommend the place because it is clean, secure and does not smell. Best regard, Priscilla in Rome Ga
Response from 10 FederalDec 3, 2021
Priscilla, Thank you for your review! We are sorry to hear that you had a hard time finding the facility, we are working on getting better signage made and put out so that it's easier to find us. As for the water intrusion, we have had a plumber out and they will be sorting out the piping issue asap to prevent any more water from leaking from the pipes. Please feel free to reach out to us if you have any further questions or concerns. -10 Federal Management