10 FederalReviews of 10federalstorage.com

Response from 10 FederalDec 9, 2021

Margie, Thank you for your review! We apologize that your code was not sent to you, we recently acquired this facility and are still in the process of getting our new gate installed. Please feel free to reach out to us if you have any further questions or concerns. -10 Federal Management

Response from 10 FederalDec 8, 2021

Kai, Thank you for your 5 Star Review! We have been working with a plumber to get all the piping issues resolved, at this time all of the leaks have been fixed and we hope to not have any further issues. -10 Federal Management

Response from 10 FederalDec 8, 2021

Judson, We do see that you moved in at on November 30th and paid the prorated amount for one day. December started a new month and rent is due on the 1st of each month, we do allow a grace period until the 5th of each month before your account is considered late. Looking at your account your payment wasn't made until today which is why there was a late fee added on to your account. We do offer auto-payments as well which you can opt into from your account page so that your payments will come out on time each month on the 1st. -10 Federal Management

Response from 10 FederalDec 6, 2021

Hi Michael, Thank you for sharing your feedback. I researched your account and I see where there may be some confusion. This facility offers prorated rent at move in, and a promotion of your first full month of rent free. Rents are not prorated at move out. It does not appear that our customer support division was aware in advance that you would be moving out of your storage unit. According to the lease contract, rents are due in full on the first of each month and are considered late by the 6th of the month. The agents in our customer support division are not authorized to take action that is not within the bounds of the lease contract, so they would not have been able to prorate the rent as you asked. I apologize if there has been any confusion, and encourage you to reach out to our customer support division if you have any further questions. - 10 Federal Management

Response from 10 FederalDec 6, 2021

Sandra, Thank you for your 5 Star Review! We apologize for any inconvenience that our website not saving your information may have caused. We will look into that on our end. -10 Federal Management

Response from 10 FederalDec 7, 2021

Devon, Thank you for taking the time to leave feedback. After investigating these claims it was found that there was no blood anywhere on the property. We also did not find any broken locks. If you have any details or pictures please provide them to us so that we may look into this further. -Management

Response from 10 FederalDec 6, 2021

Hello, Thanks for the 5-Star review! - 10 Federal Mgmt

Response from 10 FederalDec 6, 2021

Vondarrius, Thank you for your 5 Star Review! -10 Federal Management