101domainReviews of 101domain.com

Response from 101domainDec 4, 2024

Dear Avery, Thank you for taking the time to leave a review. We are sorry to hear that you are dissatisfied with your recent experience. While our offices were closed in observance of the Thanksgiving holiday, we strive to answer all support tickets within 48 hours, even during holidays. We have confirmed that your support tickets were addressed within this timeframe. We also responded to your voicemail within 3 hours of it being left. We understand that any delay can be frustrating, especially when you have concerns about your domain and its impact on your business. We value your feedback and want to ensure you have a positive experience with 101domain. If there is anything else we can do to assist you on this support request, please let us know.

Response from 101domainNov 20, 2024

Dear Karan, Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with our service and the issues you faced regarding time zones and support responses. We believe your request was related to the discontinuance of our web and hosting service, which we notified you about over nine months ago, along with several reminders. Unfortunately, you waited until the discontinuation date to contact us for assistance. This may have contributed to the difficulties you experienced with our support team's responses and resolving your issue promptly. We appreciate your feedback and will take it into account as we work to improve our services. We value all our customers and strive to provide the best possible support. We encourage you to check your emails from us and take action in a more appropriate timeframe in the future to prevent similar situations. If you have any further questions or concerns, please don't hesitate to contact us directly.