zulaykitchen.comReviews of zulaykitchen.com

The awesome Zulay team replaced my glitchy frother and they threw in an extra one for the minor inconvenience -- thank you!

Zulay Kitchen I purchased a Zulay Kitchen Milk Boss from my local mall. I wasn’t familiar with the brand at the time, but the packaging prominently advertised a “LIFETIME WARRANTY + SATISFACTION GUARANTEE” in large, bold letters. The box stated, word for word: “Purchase with confidence! This product comes with a Lifetime Warranty and Satisfaction Guarantee. If for any reason you are not fully satisfied, or if there is any problem with your product, we will make this right for you with a replacement or refund.” Based on this promise, I chose their product. Less than one year later, the Milk Boss stopped working. When I contacted Zulay Kitchen to file a warranty claim, I was told they do not honor the warranty unless the product was purchased directly from them—despite the fact that I still have the original packaging, proof of purchase, and receipt. Nowhere on the box does it state that the “lifetime warranty” only applies to direct purchases. I bought this product specifically because of the warranty advertised on the packaging. If that isn’t straightforward false advertising, I don’t know what is. Buyer beware. Don’t be misled by the warranty claims—this company does not stand behind them.

The response to my warranty claim for my frother was lightning fast and accommodating. I received not only a replacement but also a free extra frother as a gift. Such customer service is unparalleled.

I love this frother!! It’s perfect in size and usability, and you can’t beat the price. The company went above and beyond when mine was having some glitches and not turning on. They communicated well and prompt! You won’t be disappointed!!

The customer service agent was so helpful and sent a replacement for my product that was not working correctly. The replacement is just perfect. What a great, responsive company!

Ordered a Zulay Kitchen Coffee Machine for $900 within 90 days it stopped working properly. The company sent me a replacement part and about 90 days after that part was replaced the machine stopped working again. I called and asked for assistance, completed all the troubleshooting, even sent in the machine to be repaired and I had to pay for the shipping. After the machine was returned back to me it again stopped working. The company sent me a “refurbished” machine as a solution, and to no surprise that machine is also defected. Avoid this company and their products. Maria at customer service has been the only one willing to help that’s why they deserve a 1 star other than that it would be 0 out of 5. Horrible experience will never purchase anything again from them.

Quality products & competitive pricing.

Customer service was very responsive and helpful when I contacted them about my issue. They replaced the item and sent me a gift, too!