Hannah
Cancelled order without notifying me
Cancelled order without telling me why. Took 4 days to get a response back after emailing to ask what had happened. No communication to ask whether we would like a different colour product. Poor customer service.
Response from zulaykitchen.comDec 4, 2025
Hi there, We’re really sorry for the frustration this caused. Your order shouldn’t have been canceled without proper communication, and waiting several days for a reply is not the experience we want for you. If a certain color or variation becomes unavailable, we should always reach out and offer alternatives — and we apologize that this wasn’t done in your case. We’d love to make this right for you. Please email us at [email protected] and we’ll be happy to assist with a replacement or any other solution you prefer. Thank you for giving us the chance to fix this.


