ZonarReviews of zonar.com

very interesting and helpful

Lots of problems with this company. Seems like every few months they do some update that makes the software about useless for months on end. They don't follow through very well on issues and they don't communicate well either. Might be best to look elsewhere for reliability.

Bottom line up front: If you don't care about customer service and the user experience, this will do the job. Honestly, I found myself asking if this company actually exists at times. There are 3 phases I want to highlight: First, once they sell you their product, you are all alone. I understand that the sales team cares more about making their sales but they actually disappear once you sign the dotted line. Second, it's really surprising how every representative I spoke to does not pay attention to detail. When I first purchased the device, I attended their information session and had requested for the document via email, but I had to remind them couple of times to get a follow up from their team acknowledging that they "forgot". Also, in the process of closing my account, I had to speak to 4 different representatives who all told me different status updates. Funny enough, they all agreed on one thing: the other representatives were wrong. Lastly, when I finally received the return label, my address was completely incorrect so when I called back to have it fixed, I had to spend the first few minutes to convince the representative that I wanted to have it corrected. I understand that once the item gets to where it needs to, the FROM address does not really matter, but it's about professionalism and doing things the right way. She was definitely reluctant to assist and hung up as soon as she said, "okay, I sent you the email". Third, this is probably the most irritating one. Their user experience is TERRIBLE. Their mobile app would have been better if they didn't create one. You can read their reviews on the app store. They ignore all the reviews about the lags and how it freezes but they try to sell you with "you can also track your vehicles using our wonderfully designed mobile app". If they had any bit of integrity, they cannot claim that their app is working. It really does not work. I am not exaggerating when I say this. The app does NOT work. And they know it. And no, it's not my phone. Many of my colleagues who happened to use GPS Track It experience the same issue. Anyway, even their web design looks very outdated and looks as if they kept their pre-alpha version. All that said, if you really don't care about any of the customer service or the user experience, and you simply care about exporting a report then this will get the job done. For me, I value professionalism but this company does not. *EDIT* They charged me even after confirming that I have no outstanding balance and that I will not be charged since I closed my account before the billing date. I will definitely dispute this but just the lack of attention to detail from the start to end is so frustrating.

Product failed in all 3 of our company vehicles. GPS Trackit refused to send us replacement equipment. We canceled our services. They have continued to charge us or the service 5 months later. We have filed fraud with our bank to get the charges stopped. Stay as far away from this company as you can!

GPSTrackit and more recently Fleet GPSTrackit have performed very well for us. There have been a few moments when we wondered about our data, (Truck temporarily lost signal, ELD stopped talking to the tablet, etc) but we have NEVER loss any data with these guys. The connection between the truck was never lost and we caught up in a few minutes. Tech support has been very helpful and responsive.

This complaint is generated for the "ELD" side of this company. We have used this company's satellite tracking services since 2005 and have had stellar performance from those systems. Additionally at no time have we experienced any 'rude' conduct, however we now submit the following experience(s) as being unacceptable, unreasonable and potentially exposing our firm to unlawful conduct as defined by Federal Motor Carrier Safety Administration. Federally mandated hours of service reporting via Electronic Logbook Devices went into "phase in" effect December of 2017. We as a company purchased products to comply with the regulations December of 2016! One full year before the mandated start period. We gradually phased in a truck or two monthly to insure we had a fully debugged fleet before the December 2017 date. Beginning in July of 2017 and carrying forward to today's date has been a literal nightmare regarding the functioning of these devices and more importantly the inability of their technical services to make these units 'work'. Our fleet consists of large truck year models 2004 to 2017 and we are experiencing as many problems with the latest models as the older model trucks. So far, just the professional man hours spent trouble-shooting, updating, upgrading, reinstalling, having units return from the field for this fix or that fix, send screen shots of reported problems, etc., has quadrupled our initial multi-thousand dollar outlay. As stated in a previous post, there were promises and assurances made by GPS Trackit that have never been followed through on. In our case, these were not one-time issues, but presently number at 20 plus. We are still experiencing problems that were first reported to the company in July 2017 AND still exist today despite numerous assurances from the company that "this will be fixed". Today, I have 2 trucks properly functioning and 13 that are in violation of the requirements set forth in 49 CFR 395. Should a roadside inspection occur, our company could be held responsible for the failures of GPS Trackit to correctly function/report. Federal law specifically places the burden of compliance on THE MOTOR CARRIER (US) to comply. The most glaring deficient is the system does not function automatically as required by statute, but rather our drivers must physically enter data into the system. The log can be manipulated EVEN WHILE THE VEHICLE IS IN MOTION. The ability to 'data entry' while the vehicle is in motion is strictly prohibited by the Federal Regulations and GPS Trackit should lose their FMCSA product endorsement over this issue, as they have known about this since July of 2017. Right now this Company has put us into a Catch-22 position. GPSTrackit is either unable or unwilling to deliver a merchantable product AND regulators will find that we are not complying with all the requirements imposed by the hours of service safety regulations thereby exposing us to D.O.T. monetary fines and harm to our safety score. Those in the trucking business know that purported safety violations remain on your record for three (3) years and affect your ability to do business and buy affordable insurance. Therefor we are presently examining what remedy would best serve our interest. As of this writing, there is no way we can endorse this firms Electronic Logbook Device rating greater than one star. For those who have given this system 5 stars we can only say - We Wish We Were You.

Terrible! They are extremely nice over the phone but are nothing but empty promises. Their products do not function properly and when you call for help they will give you all the promises you want to hear but offer no actual solutions. And if you want a refund? Good Luck! Two Months later and one open BBB complaint and I am still ignored. Will now have to escalate it to my Credit Card company and open disputes. I do not recommend this company for anything. If you are searching for ELD I would suggest Keep Truckin or Omitracts Best of Luck to anyone willing to dive into this unorganized and incomprehensive mess of a company!

We have 3 GPS devices that our goal was to track mileage reimbursement & employees. The sales people at Fleettrackit promised me if we were ever dissatisfied with the product we could cancel at any time, no cost to us as long as we mail back the devices; I still have his email. We've had 3 solid months of the devices breaking down and not tracking miles, turning themselves off and on repeatedly while people are driving, alerting that they are unplugged when they are not, not tracking the correct time, etc. A few weeks ago one of the devices texted 450 alerts to my phone in an hour because we unplugged one so we could send another back. I always do exactly what the IT guys tell me to & when they can't fix it over the phone they send out a REFURBISHED unit (at their recommendation). Then I have to pay to send the broken one back and lose at least a week of mileage tracking. Most recently when I asked to end our contract the customer service supervisor suggested that they weren't really broken as they refurbished them and then sent them off to someone else and they worked. (Definition of refurbished?) When our original contract expired GPStrackit hassled me continuously to renew and I ignored them b/c even then I was questioning the service. They then went around me to the company president to renew the warranty...he renewed it, not realizing that he signed up for 3 years of unreliable service. When I asked them to honor our original agreement I was informed the company was bought out and the sales guy that sold me the service no longer worked there so we would be fined and penalized if we broke the agreement. Then they tried to upsell me another product and I'm sure another binding service agreement with it. These devices are now known in our company to be unreliable for tracking mileage, we can't use the alerts and the reports are mediocre at best. I have to export them to xcel and clean them up weekly. I'm disappointed and frustrated with both the customer service and the devices. I wish I would've gone with any of the others tracking companies I had researched. I hate doing reviews and I'm trying to be fair. I gave them the opportunity to fix it and they wouldn't.