ZonarReviews of zonar.com

GPS track it does not stand by their so called "service". When you ask for help, you get ignored and then told that's untrue- even when you provide them with email proof of them not responding. Then they offer a "good will" discount of 50% for early termination fees. When you tell them that's unacceptable because they broke their own contract obligations and shouldn't be entitled to a cent, they try to bully you into re-signing another contract in order to remove said early termination fees and if you don't re-sign, they say they are going to send you to collections. I don't know about you, but that doesn't seem right to me. STAY FAR AWAY!! Also, there's never any supervisors or anyone to speak to in order resolve issues amicably in the moment. I've sent countless emails to every customer service rep and generic email on their website, and not a soul has acknowledged they dropped the ball. But, funny thing is, said emails that were not working well enough to respond when I asked for assistance, sure work when they're demanding money..Hmm...

Customer service and Tech help is very poor. I have been trying for over a month by phone and email to be called back from my account rep. I have had problems with equipment not working properly since my company has started with them. Tech supports go to line is that the problem is the installers fault. 9/14/26 After reading your company reply, my review is on point. Sent in complaint on June 26, 2026, Zonar replies on 9/14/26. Not very good customer service on response time. I have called and tried to escalate the issue's but still have same problems month in and out. Terrible company to work with, would not recommend them to anyone.

I was recently forced to look for other services due to the lack of customer service in Tech Support During a DOT audit, I needed crucial information that was pertinent to the audit. And it took four weeks in order for me to get the proper documents need for the trucks. Out of extreme frustration. I found another supplier for my ELD needs and canceled my business with the company. Now they are charging a cancellation fee. And the cancelation was due to their poor service. Multiple times multiple requests, and I have called their credit team since the end of december 2025 trying to resolve this pastor invoice that I do not feel. I should be responsible for because of their inadequate service and their voice message states. They are still on holiday and to call back. We are now in february. This is a shady company.

The worse experience. Smooth in the beginning before your sold a bs System. For the next 3 years cameras were constantly not recording without giving me any notifications. You have to request one minute clips if there is an accident, you’d have to go back and try to figure out what time it was can’t keep track of actual drivers cause there’s no constant fee to go back and look this was never told to me.. tell you some BSAI camera that can detect stuff that it really doesn’t matter. After a year and a half, almost 2 years with them and fighting with them to always get new systems. I finally decided to break my contract and even pay the early termination fee for the contract. Then, when I returned my broken equipment, they try to charge me over $2500 saying that the equipment wasn’t working and not in the best condition. Supervisors are never available. They tell you the same thing over and over they’ve been telling me for months, we will escalate this to our supervisor, but refuse to give you the supervisor’s contact information email or phone number to call directly yourself now they’re merging with this so-called Zonar company. Android supervisors never got back to me in the last six months Santiago the same thing they cannot be found on the BBB to report them. Neither company do not use their services. They cannot be found on Google for reviews yelp for reviews.. I got more results for going on Amazon and buying my own dash cams with SD cards that I can go back and rewind everything that I ever did use in these guys crappy products for years.

At beginning everything went smooth, I requested a technical support for installation. I didn’t get what I was expected for them .

We had a very frustrating experience with GPS Trackit. Their customer service is awful—our account manager never returned calls, and communication was nearly impossible. Even after we cancelled our service, they continued to charge us, and we’re still trying to get a final invoice. This level of service is unacceptable, especially for a company managing critical fleet operations. I do not recommend GPS Trackit to anyone looking for reliable fleet tracking or customer support.

Absolutely the worst customer service in the industry. I kinda like some of the features that they had but their customer service was so bad and the employees would lie to you!! Terrible company Stay away! Customer service is everything with GPS

Absolutely Horrible Customer Service. I had issues with my asset tracker starter relay. It gets stuck on disable & I can't turn on my machine for hours. It happened multiple times & the latest time it did not turn on all day. They claim the issue is with installation. They have 3rd party "certified installers" so I have to pay for a 3rd party tech to check the asset. The first time the tech said it was good, but we continued with the same issue a few weeks later. They don't care if the tech said installation was good they insist they're Trackers are not the problem. Then Again, GPS trackit told me that installation is still the problem. The most recent time I had to rent equipment out because I could not turn on my equipment. I'm going to lose over a $1000 because of the rental & paying a 3rd party technician AGAIN. 0/10 I don't recommend. GPS Trackers will leave you stranded & they take no accountability & don't work with you at all. They don't guarantee the work of the 3rd party installer. You are on your own. Take your business elsewhere where they guarantee the tracker. Also, you have a 60-day cancelation clause. You still have to pay for the service. Your money is lost, but please find another service or they will cost you more