ZonarReviews of zonar.com

We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with either no response or what they would suggest did not help. Reached out to our Sales Rep and did not get a response to the first three emails. We had no choice but to go with a different company and now our sales rep want to make it right or charge us over $5000.00 for terminating the contract for a product that should be documented as not working 9/25 Update: I was offered 50% , now I start hearing from the sales rep and customer service. It took three emails to request the updated invoice.

This initial training session was too basic, didn't include enough info about using cameras, and trainers answer was to schedule Another, training session. Another! ..because this one was too basic

I would have preferred that some one walk me through how to use and answer my questions on how to view or see different reports

I have to say I am pretty unhappy with the way I was handled after many years of service with this company. My original unit which was paid for in full, had to be replaced since their new systems would not support it. I paid for the unit and after many additional years with them I received an increase in my service and asked to cancel. This was in April 2024. No response although they said they sent me an email in June which was never received. Today, 7/5/24 I received an email telling me I need to send back the unit or I will be charged for a unit that was replaced due to necessity. I would be charged $129 if I do not return it within 45 days. I’ve also discovered they have a pretty deceptive 60 day cancellation policy. So basically you cancel today they will terminate your service but you will still be charged two more months of service. I would understand being charged to the end of your cycle but two months? Very shady practice. I only had one vehicle with this company but after 15+ years I expected to be treated better.

+ GPS tracking that works decent + Can set up Zones + Power saving when home + Scoreboard + Light Weight + Charges fast - All Zones have equal notification sound so you cant tell if its on a dangerous road, home, or just going from one part of the neighbourhood to another without having to check the phone all the time. Stressfull. - The GPS can jump to a location on the map when your animal is indoor/stuck inside some place to a wrong location and not register when it has left the place. Found my cat home one time when it said it was in a garage across the road. - No security warning if your cat is in a dangerous zone for the cat nor you. You have to manually go in to the app and start the sound on the GPS to try to scare your animal away and off when its off the road. And back on if he goes back. And off again if it returns to the road. - No power saving when battery is low so if it goes empty you can only see its last location. If it has left that location then good luck finding your animal if it has walked further from that. Gets a two star cause it works decent as a tracker, can hang sometimes, and has no safety mechanics to warn or if the GPS goes empty. Battery ok.

I am asking for a do over. The communication with your instructor was poor. Could not hear her. She did not cover how to log in for access to the system. Luckily I am familar with GPS so I will work through it.

Something is wrong with the way my system is working It took a while to convince the rep it was not user error, I sent a video of what I was doing. He said he would start a ticket but I have no ticket tracking at this point 1 hour later

Bottom line up front: If you don't care about customer service and the user experience, this will do the job. Honestly, I found myself asking if this company actually exists at times. There are 3 phases I want to highlight: First, once they sell you their product, you are all alone. I understand that the sales team cares more about making their sales but they actually disappear once you sign the dotted line. Second, it's really surprising how every representative I spoke to does not pay attention to detail. When I first purchased the device, I attended their information session and had requested for the document via email, but I had to remind them couple of times to get a follow up from their team acknowledging that they "forgot". Also, in the process of closing my account, I had to speak to 4 different representatives who all told me different status updates. Funny enough, they all agreed on one thing: the other representatives were wrong. Lastly, when I finally received the return label, my address was completely incorrect so when I called back to have it fixed, I had to spend the first few minutes to convince the representative that I wanted to have it corrected. I understand that once the item gets to where it needs to, the FROM address does not really matter, but it's about professionalism and doing things the right way. She was definitely reluctant to assist and hung up as soon as she said, "okay, I sent you the email". Third, this is probably the most irritating one. Their user experience is TERRIBLE. Their mobile app would have been better if they didn't create one. You can read their reviews on the app store. They ignore all the reviews about the lags and how it freezes but they try to sell you with "you can also track your vehicles using our wonderfully designed mobile app". If they had any bit of integrity, they cannot claim that their app is working. It really does not work. I am not exaggerating when I say this. The app does NOT work. And they know it. And no, it's not my phone. Many of my colleagues who happened to use GPS Track It experience the same issue. Anyway, even their web design looks very outdated and looks as if they kept their pre-alpha version. All that said, if you really don't care about any of the customer service or the user experience, and you simply care about exporting a report then this will get the job done. For me, I value professionalism but this company does not. *EDIT* They charged me even after confirming that I have no outstanding balance and that I will not be charged since I closed my account before the billing date. I will definitely dispute this but just the lack of attention to detail from the start to end is so frustrating.