ZolaReviews of zola.com

I made my account a long time ago with an old address. Many guests purchased gifts from my registry. When I clicked on ship now items immediately shipped to my old address. I wasted no time in sending an email asking them to fix it. But the time they were able to do something over two days had passed and all my gifts were shipped to an address I could no longer access. I lost all my wedding presents and it could’ve been prevented if ZOLA could do the simple thing and cancel my orders — which apparently takes 3 or more days to do.

They ignore you as a vendor. Even their phone number to costumer service goes right to a voice mail. They do not care!

DO NOT USE IF OUTSIDE US. Most functions outside the simple website not available. Zola not forthcoming in outlining this at the start. Avoid.

I would give them 0 stars if I could. Worst wedding website you could possibly go through. They messed up 120 of our “save the dates” and only gave us a partial refund for a negligent mistake they made. Not only did they ruin every single card but the quality of them are horrendous. I would’ve rather printed a picture of my beautiful fiancé and myself and glued it to a piece of cardboard with our wedding date written with a crayon. Absolutely disgusted with this company. I hope nobody else has to go through this before their special day.

What a terrible customer experience. A whole 12 years after my wedding they are refusing to take down my page. I even sent them my drivers license to prove my identity and they insist I send them my address and telephone number so they can sell it on to some data broker. I have submitted a complaint to the UK government as they are blatantly not complying with UK data law, GDPR, or CCPA. I suggest others do the same!

Terrible experience. I placed an order worth $1200 and they canceled the order without even notifying me. Its all baby related products. When I called the customer service, all they had to say was we are sorry but we cannot fulfill your order. I cannot believe a brand in todays day and age can have a response like this when an order worth $1200+ is placed on their website. Extremely disappointed, please DO NOT ORDER from Zola.

Takes a stupid amount of time to transfer a gift card and there’s no information on the transfer page of how long it takes. Awful app and company!

Having spent a lot of time designing the website, it is not apparent from the start that being based in the UK means you cannot download the app and therefore cannot access many of its features. However, when I had an issue with adding a UK registry they did take my complaint seriously and helped with adding the registry link.