ZolaReviews of zola.com

Zola is THE WORST. I am a wedding vendor with 20 plus years in the industry. I haven’t gotten any productive business from this platform. I have tried to remove my profile several times they will not remove it.

would never use again. While the website is somewhat easy to use, they misprinted some of my invites and I had to fight for a partial refund. They offer discounts pretty regularly, however The customer service is shit, they only allow you to contact them via phone or email yet they take forever to reply if at all. I wish I read the reviews before using them.

Wedding registry site was extremely show. Type something in, and it takes the letters 15 seconds to show up. It was not my internet connection, it was their site!

Zola registry is very unhelpful. I ordered for a co-worker. We were suprising her with a luncheon so planned to put everything in a basket as the gift. From the main registry page i clicked add to cart for 10 items. When checking out I had it shipped to me and added my address. immediately I got a message saying the bride and groom had been notified of my order. Apparently, you have to mark to keep it a surprise until after the wedding if you don't want them to be immediately notified who purchased what. Suprise ruined! That was bad but figured at least I could suprise her with the basket and additional items purchased as fillers. NOPE! Received 4 out of the 10 items. When I inquired I was told the other 6 items were from external websites so the couple would have the money held in an account until they were ready to purchase the other 6 items. If you view the item it does have a note that says this in tiny font at the bottom of the page BUT if you add to cart from the registry page it does not. This was not one item- this was 6 of the 10 items equally a good bit of money that we now cannot wrap up and give them to her and definitely cannot surprise her. This is awful!

Abysmal customer service and absolutely horrendous experience with finding a wedding registry item I ordered through Zola: I purchased an item from a couple's registry and it said shipping would be delayed. There was still a chance it would arrive 1.5mo later for the wedding, but if not I could at least mail the item to the couple after the wedding, no big deal. About three days before the item was originally expected, I realized I had never received a shipping update. I reached out to Zola support via email and inquired about it. They told me that the item was successfully delivered to the couple about four weeks ago, even though I had put myself down as the shipping recipient when I placed the order. Zola support didn't provide a tracking number to prove it was delivered either. I reached out to the bride right away who told me that they were told through updates from Zola the item was delivered to my residence. The couple absolutely never received the item. I updated the Zola Support about this and they come back with a "Our apologies for the confusion but the item was discontinued!" That's fine, but why tell me the item was delivered? Why be so dishonest with a customer? Instead of providing refunds they convert that value into Zola credit, and I'm pretty sure it was me asking about where the item was that made them convert it. I don't think they would have done that automatically. I hope the couple is actually able to receive whatever they put that credit towards, but I know now to avoid Zola at all costs.

Horrible. Scam. Save the Dates are literally scratched up and have shit all over them like genuinely useless. Don’t waste your time or money wish I could show u guys how bad they look.

SO FRUSTERATING TO USE. THE UI SUCKS

Horrible experience: Took 3 tries to log into WAY to many steps The most difficult wedding gift experience I have ever encountered