ZolaReviews of zola.com

Zola Absolute scum . I have basically been robbed of £170 I orders a linen suit . I received x2 cheap and nasty polyester jackets, so not only the wrong items but an incomplete order . I have been going back and forth re emails stating we want to resolve this issue blah blah . I am angry with myself because the reviews are there for all to see but I read Zola London same as a few people have so didn’t realise it is a Chinese company. They say send items back and we will refund after 6 weeks of bartering but when I have read further reviews people that have returned items at there own cost I might add have never received a penny, when I pushed them on that they stopped responding full stop . I am not intelligent enough to know how to take this further and shut these clowns down but if anyone out there is it needs to be done

All three publications, save the date, wedding invite and thank you postcards, had typos. VERY disappointing

Wedding couples: Please do not use this site! First of all, as Seinfeld used to say, no on is as excited about your wedding as you. If guests don’t already know how you met, how the proposal went, etc., they probably don’t care. Second, the site has technical issues. The site kept changing my relative’s hotel block link. As a result, guests got a message that no rooms were available. He had to go back and fix it. This happened multiple times. That’s a headache for the wedding couple, guests, and the wedding couple’s parents, who will hear about it from relatives. Finally, the wedding registry option asks gift purchasers invasive questions. Even if a couple is registered somewhere and they link these items to Zola, guests purchasing items must enter their first name, last name, name of store where purchased, and order number, in order for the item to appear as purchased on Zola. We don’t have time for that. It’s none of Zola’s darned business. And again, no one is excited about your wedding as you are. Don’t get me wrong, people are happy for you. But they don’t want to invest a lot of time into buying a gift when the process should have just taken a few minutes.

We selected Zola for its cash gift registry feature, which turned out to be a convenient and user-friendly option for our wedding guests. However, our experience took a stressful turn when we tried to withdraw the funds and received an unexpected email requesting identification. Alarmed by this and unsettled by some worrisome online reviews, we grew increasingly nervous about proceeding. Hesitant to share our ID without reassurance, we attempted to reach Zola for clarification—only to discover that none of the listed phone numbers worked, leaving us stranded without support. We were left with a difficult choice: abandon the registry entirely or send our ID and hope for the best. Reluctantly, we chose to submit our information, and fortunately, the transfer was approved and processed smoothly, with the funds arriving in our bank account as promised. That said, the complete lack of responsive customer support was a major red flag—unprofessional, frustrating, and honestly made us question Zola’s legitimacy at the time. It’s an area they urgently need to improve, and I hope this feedback helps them address it for the sake of future users. Despite this ordeal, we were ultimately pleased with the online cash registry itself, which functioned flawlessly for our guests and met our expectations.

DO NOT USE THIS COMPANY!! THEY ARE NASTY SCAMMERS, read all the reviews first… wish I did!!

This is a scam company, do not give them your money.

Wish I had read all the negative reviews before placing a purchase. Should have realised being shipped from China 2 sweaters....lovely colours but extremely poor quality and too short. Contacted company several times as took an age to deliver and then arrived squashed into a plastic bag. Have asked how to return but of course no answer and lets of small print. Lesson learned.....check out details fully and go for British Company though did say Zola London. Get you all ways

I requested via email on 3/5/25 to cancel an online order I placed in January, as it still hadn't been shipped, per FedEx tracking webpage. The email reply was to use Live Chat. I looked for that, which directed me to a phone number to call. I was on hold for 15 minutes. When I first made my request, the representative lied and said the order was already shipped. I told her FedEx said they hadn't even received the order yet. She then said she had to put me on hold to speak to her manager. This is the worst customer service for a simple, reasonable request I've ever experienced in my 72 years!