ZolaReviews of zola.com

Our guests funded our honeymoon through the registry. But we can’t withdraw that money without a US bank account. They never informed us this beforehand! Avoid like the plague!!

DO NOT ORDER a wedding registry gift through Zola/Target!!! They do NOT update their system properly, so the item I ordered through Target was already ordered but did not show that in the registry! I tried to cancel my order through Target since it was the same day, but because it was a Target Plus item meaning through a 3rd party vendor I can’t cancel the order because it’s already been processed. Great customer service Zola/Target…wrong!!! Instead, I had to make calls to Zola who then referred me to Target, who then referred me to Target Plus just to tell me what I already knew. Which is ridiculous since I ordered the gift item on Sat afternoon and tried to cancel it that night! The ordered had been processed, but definitely NOT shipped because the estimated arrival date was over a week away!!! I should have easily been able to cancel that order because Zola/Target registry doesn’t communicate with its retailers and is beyond worthless in helping resolve the issues they create! So, now I have wait until Mon when I hopefully get the tracking info and I have to call whoever the shippping company and refuse the shipment per the Target Plus customer service agent’s instructions and then I should get a credit back. Are you kidding me…why do I have to do ALL the work to resolve the poor communication and customer service issues these companies have! What a frickin waste and I’ll never order a thing from Target/Zola ever again!!!!!!!!!!!!!!!

Horrible customer service-no one answers the phone or responds to emails. Do not use this site for your wedding!

I'm sorry - I do NOT want to be forced to make all of my photos square. Customization 0/10

Terrible customer service. I bought a gift card on a friend's wedding registry. She reached out and told me the code for the gift card wasn't working and encouraged me to get a refund. Zola refused to give me a refund because according to them 'the code was active and Zola doesn't do refunds for digital gift cards'. I even reached out to the retailer themselves. They also refused my refund. They're very sneaky and miserly.

You will NEVER be able to delete your profile. They will send you a form to complete. Once you submit the required information for deletion, it asks for an authorization code. You are then told the code will be email to you. You will never receive the code and you will never be able to delete your account. This is actually, a data collection scam.

If I could leave no stars I would. My experience with Zola was far from what I expected. The Communication with customer service was horrible and did not address my concerns. As a potential vendor I could never actually speak to someone about my concerns. I was directed to their calendar to make an appointment to speak to someone and was informed that they did not have any opening until next year. The emails and responses felt generic rather than tailored to my concerns. I would not recommend it to vendors seeking a dependable and transparent experience. This company is a joke, and I don't see how they can still be in business.

Great site until you want to withdraw your money. They will hold it for no reason then never get back to you. Absolutely zero reason for this