ZLINE Kitchen and BathReviews of zlinekitchen.com

I bought the package deal of Zline appliances when we remodeled our kitchen. First off I have to say I bought them because they are beautiful to look at. Second off I would say I So Wish I Had Not Bought Them. These appliances in the first 8-12 months have to be the worst purchase I’ve probably ever made. I wish I had read the reviews before buying. At about 8 months in my refrigerator broke down. It took Zline 3 months and several failed attempts at repair before they finally brought me out a new refrigerator. In the mean time I lost close to $400.00 dollars worth of food in my refrigerator and also had to pay $150.00 per month to rent a new refrigerator while waiting on them to repair or exchange my existing fridge. So now I’ve lost $400.00 plus spent another $450.00 to rent. They finally got tired of trying to repair and sent new fridge… for my troubles they gave me a check for $200.00 which to me was sad and condescending. So about 11 months and two week into my warranty on my stove .( I got the 30” duel fuel ) my bottom burner in my oven goes out. ( after looking at reviews I see this happens a lot ) . I called Zline and they gave me the run around on how my warranty was up… I proceeded to tell them to check their records I still had two weeks left on my warranty. So now I kind of have to back up and explain to you that Z line really does not have repairmen that are able to work on their appliances. When my refrigerator broke down, this is their protocol.; you as a consumer need to take a picture and a short video, explaining what the problem is. Then you as the consumer need to email this to their customer service department, who then sent it to whoever, that tries to find a repairman in your vicinity to come out and look at your appliance. But, this is a big but they won’t come out and look at your appliance until what ever part they think from your video that you need and so they send you that part and once you receive it then it takes like another two weeks for them to schedule an appointment for a repairman to come out and fix the problem…. Now try doing that like three times in a row because the right part wasn’t sent or the repairman that they sent out doesn’t really know how to work on a Z line refrigerator. We went through this process 3 to 4 times. Which I can only tell you became very, very extremely annoying. So being three months without a refrigerator and spending about $850 they cut me a condescending check for $200 for my troubles. But now I have an oven that’s broke down so they tell me can you please take a picture of what part of the oven you feel like isn’t working, then send us the pictures and then will order the part, and once the part arrives, will send out a repair man. Which they did, and to their usual ineptness the repairman did not know how to fix it, and even said it wasn’t the right part. So now I spend another two weeks with this repair man talking to Z line trying to figure out what part it is I really need finally after about four weeks they decide that I have the right part after all. So now we’re coming up on the holidays and I have no oven and I’ve been going back-and-forth with them now for almost 3 months. I decide to take matters into my own hands and hire a repairman, and he comes out first day with the part that they’ve given me and fixes my oven. now this repairman that I hired charged me $400 to fix my oven. So now Zline I was going to send me a new oven . I told them they didn’t have to that I had gotten someone to repair it and it cost me $400 so I would like to be reimbursed for my $400. At this time they told me that they would not be able to reimburse me for any of it because I did it on my own and it really wasn’t under warranty. Now again, I tell them to check their records because it was under warranty and they tell me well will give you a check for $100???? I tell them $100 doesn’t even come close to. I’ve been out of oven for almost 3 months and I had to spend $400 my own money to get it fixed . They eventually sent me a check for $200 seeing how they felt like it was half their problem and half mine because I had gone over there ahead to get it fixed. Duh after waiting forever and they can’t get there mess together enough to try to fix any of their own appliances. I got it fixed on my own . Needless to say I bought these appliances at Lowe’s. I’ve gone to Lowe’s several times and told them of all the problems. I really feel like they need to stop selling this appliance, and I would advise anyone I ever speak to DO NOT BUY A ZLINE APPLIANCE. i’m just waiting now to see when my dishwasher and my microwave are going to go out. This appliance is pretty and when it works they are great but I would never buy one of their appliances again. Do yourself a favor and spend a little more money and get something that’s gonna work.

Zline does not stand 100% behind their products! We bought a zline kitchen package in March from Best Buy. The double oven went out in 6 months. While Zline did replace the unit, they would not deliver into my home and left it in the driveway. They also would not cover removal and haul away of the old unit and installation of the new unit. Best Buy would also not assist with any of the $350 cost to replace the broken unit. I would never buy Zline again.

Purchased this single wall oven through Home Depot, was OK at first but the self clean usually didn’t work and the clock didn’t keep time. After less than two years the oven started beeping over and over, blank display and wouldn’t turn on. ZLine recommend I contact a service technician as they don’t have authorized repair contractors in my area (Denver). Technician obviously wanted nothing to do with the oven when he saw the brand, told me it needed a control board then gave me the run around about how he couldn’t get parts. I ended up purchasing a control board directly from ZLine which did not fix the issue. Contacted ZLine again and they told me if the board didn’t fix it the oven is probably not repairable but I could purchase another control board if I wanted to rule out the possibility the one they sent me was bad.

Horrible products and even worse customer service. Never buy ZLine.

Bought the 36” range and hood. Both have been absolute junk. Neither worked properly in less than a year. Recalls and offers to replace within 2 months.…. 4 months into the 2 month wait and just got moved to the back of the line for calling and changing to a replacement.… absolute junk…. But they're pretty 😂

My husband and I build a home and moved into it June 2022, I immediately started having problems with my dishwasher, both the builder and myself called zline. I had to open another case January 2024, the rep. wanted me to send a video of what it was doing, I would have had to be inside the dish washer to send a video. Now my zline refrigerator isn't making ice, the control lights aren't on, that the lights in the freezer aren't working. Im being told they won't service the appliances because they are out of the warranty period. We paid about $10,000 for all our zline appliances and can't get them repaired by them. Customer Service referred me to an service personal that was 40 miles away. DO NOT PURCHASE ZLINE APPLIANCES

I bought the ZLine 30 in dual fuel range a couple years ago. Very expensive range and thought this would last me for a long time. It came with one year warranty. Just last month the oven stopped working so I contact a contractor to fix it. What a nightmare it became. To get part for this range is impossible beside the price. Long story short it broke again :) Looks good but is worthless not recommend to buy.

I purchased a 36” Zline 6 burner Natural gas range and a 36” zline hood and installed them in my kitchen. Within a year, the lights went out on the hood, not the lights themselves but the power supply/regulator. This is as good as the story gets too. The cooktop really hasn’t had a problem but the oven rarely works properly and will not relight when baking something leaving the house full of natural gas. They had a recall that didn’t fix anything. The problem seems to be the cheap rivets that hold the igniters in place. Now they are offering a replacement or refund (which is sure to be much less than the purchase price but I haven’t seen the offer yet. Time will tell. Meanwhile, nothing in the very over priced oven.