ZLINE Kitchen and BathReviews of zlinekitchen.com

We have experienced terrible customer service. We have used Zline Appliances on several projects and never had any issues. The last project included a complete Zline appliance package. After one year, the controller fell out of the vent hood. It was just shoved in, and there was not a bracket to attach the controller to. We have been on many calls, on hold for long periods, and many emails back and forth, and after more than a month, there is still no resolution. It usually takes them a week to respond to emails, and they continue to repeat themselves and do not listen to or read our responses. Very frustrated!

Had a fridge fail within 15 days of end of warranty. Tried for weeks to order parts to fix. MFG required me to send in all sorts of documentation just to be able to order the parts. Finally ordered a mo th ago, still no parts. Tried to log in to check on the shipping status, MFG made me download a 3rd party app to my phone, only to find out the parts order hasnt been picked up yet. Seriously bad customer experience for a 6K fridge.

I purchased a few ZLINE appliances for my custom luxury home thinking I was getting a quality product at a reasonable price. However, this is far from the truth. Here are my experiences with two of the products: RA-SN-48 (Legacy Series Dual Fuel 48" range): The left oven burns everything. The main oven runs the fan when on bake and convection. If you use the bake setting, nothing cooks (it takes 2x-3x the time any recipe calls for). When on convection setting, you must constantly rotate the tray because the rear will burn and overcook while the front of the oven will be undercooked. How does this happen in convection mode? Also, the main door does not align and close fully. It can be adjusted and falls right back into an unaligned state. This has been since we owned the oven. MWO-30-SS (30in convection microwave oven): The oven part of the microwave quit heating today. The convection fan runs, and it says it's preheating on the display, but the element is cold to the touch. This appliance is 2 months out of warranty so I'm having to call a repair person. Run far away from their products they don't belong in luxury homes or really any home unless you like wasting money and causing yourself frustration every night at dinner.

🚫BUYER BEWARE🚫🚫🚫 Within not even 2 years of having the Zline 48inch range, refrigerator, and a dishwasher I have had issues with them ALL. There is only a year warranty on these high-end products. I have a $1,500 dishwasher that is broken and has to be replaced. A 48 inch stove with only 3 working burners out of the 7 on the stove, a over that won't work as well. A fridge that has a broken ice maker. I expected to have quality and durability with my high-end purchases. If you want something that will last don't buy Zline. 🚫🚫🚫

Purchased appliance package from Premium Home Source. The purchase was seamless, the experience with Zline --horrendous. I've had to experience service on every appliance. Yesterday, now out of warranty by almost a year, the stove explodes. - ZLINE 30 Inch 4.0 cu. ft. Induction Range with Electric Oven in Black Stainless Steel, RAIND-BS-30 × 1 - ZLINE Autograph Series 24 inch Tall Dishwasher in Black Stainless Steel with Champagne Bronze Handle, 36" Counter depth refrigerator -ZLINE 36 In. Autograph Refrigerator with Water and Ice Dispenser in Black with Champagne Bronze Handles, RFMZ-W-36-BS-CB Package purchased: Jan2023. ***Every one of them has had issues.*** 1. Dishwasher control panel failed. Parts were unavailable for months. Finally got that resolved. 2. Refrigerator ice/water control panel failed. Luckily that was still under warranty. Poor design. The cable that connects the panel routes over the top drawer track/wheel. It will fail again. It's a matter of time with daily usage. 3. Yesterday- the oven bit the dust. Aside from what has seemed to be a faulty circuit for the stove top- constant wheezing and flickering control lights, and oven fan **always** running (been trying to troubleshoot that for over 6 months), the oven burst into flames at 250°. The element exploded. ZLINE quality control needs to be checked. Warranty needs to be 3years at a minimum. Misearblely expensive ZLine experience. These are over-priced "luxury" appliances with entry-level performance. Shameful. ****update*** Thank you for your reply. Information has been supplied via platform. I look forward to having a meaningful dialog around ways this product-line experience can be righted. aha (15Jan25) ****update*** Radio silence from Zline outside of the comment posted 4 days ago. 1/18/2025 ****UPDATE*** 1/25/25 ZLINE has taken zero action to communicate outside of some generated form via Trustpilot. The oven is useless. The quality is inferior. Hefty price tag for these appliances to have this level.of failure in every appliance purchased in the package. *******UPDATE-2/8/25******* Zline has put Premium Home Source (PHS), the entity from whom I purchased all appliances, out in front of this engagement. The PHS rep has been communicative; however, judging by the "..." in every reply, she is merely conveying Zline's direction. That stipulated- communication began with the offer to troubleshoot the problems. My reply: " How does one troubleshoot poor quality?" Zline/PHS 's reply: " They will be refunding you as soon as you return the unit." What strikes me as a red flag is the ambiguity of expected process. In comes the theatre of the absurd: when I pressed for clarification on the process... mind you 22 email exchanges later... I am expected to box everything up for the freight company. Let that sink in, folks. Am I to have kept all packaging for 2 years? Does this not smack of another woeful level of quality that buyers are to keep appliance boxing for a length of time? Or... is this Zline's attempt to make me give up? But wait. It gets better notice the accommodation in the event I didn't keep the shipping materials? "You will need to provide your own materials to secure the range and accessories to a pallet. ZLINE will not be able to supply these materials. If you would rather opt for White Glove Pick UP, where the carrier comes into the home to pick up and take out the unit, the cost of $345 will be subtracted from the refund. If you choose this option, please answer the following pick-up questions: The product must be disconnected from the gas and electrical prior to the arrival of the carrier Where is the product located in the home? I.e. Kitchen, Garage, etc Is there anything special about the home or possible entry issues? Stairs (inside and outside)? Driveway? Pets? Dead-end Road? Etc.? Is the home gated or in a gated community? Provide the gate code if so: Please let us know how you would like to proceed." So, am I to feel that Zline is offering me an exceptional customer experience? Am I to feel victorious in their thwarting of responsibility onto me to navigate their poor quality and shipping protocol? And the refund-- that comes when the unit arrives somewhere. Rich, isn't it. Next...I can expect we go from theatre of the absurd to interpretive dancing. Cue up the music...

ZLine makes completely shit products. Not only has our oven consistently been unable to maintain temperature, but the ZLine microwave display has completely gone dark and is barely is able to function. We have attempted to contact support have failed to be able to get in any contact with them. Shitty products from a shitty company. Do not ever buy a single product from ZLine.

I ordered and had installed a ventless hood model 520. In the back there is a place for 2 heating lamps. That’s the good news. The bad news is that the switch to turn it on and off is inside to hood. You have to lift up the metal filter to get to the switch. I called and basically said too bad. They told me it works. Dumbest design I’ve seen. The engineer should be fired and so should the customer service girl.

I purchased a Zline 36inch Dual Fuel free standing oven from Lowe's in September of 2023. We remodeled the kitchen before moving in and it got installed November 21, 2023. We moved in December first. Well in less than a year (October of this year) of using it the bottom heat element burnt out. I called them and they sent me a new part but I was on my own finding someone to install it. After calling over a dozen repair places I convinced one to install it for me. He was hesitant as he hates working on Zline. Well he installed it and it brok within 30 minutes (it was installed correctly). Bu. not only did the replacement heat element break the whole oven broke (first time as only the bottom element and the broil function/fans worked). The replacement part was 'faulty' according to customer service rep. At this point it's already been two weeks. So they send me another heat element and now a thermostat which I was told would fix the entire problem. After complaining some they finally agreed to cover me under warranty and send someone to repair it instead of me begging people to do so. Finding someone willing to repair it took another two weeks (we're at a month already) and the repair company they got they had to beg to come out bc they hate Zline. The guy came to fix it and big shock it didn't work. Not only did it not work but they had absolutely no clue what was wrong with it. He tested every wire. Replaced both parts. And the owner of the repair company couldn't tell me w was wrong with it (he has over 20 years experience). Great right. The repair company contacted Zline to send a third set of parts one of the parts being another thermostat be the one they sent me may have been.. you guessed it.. 'faulty. Two faulty parts, two different shipments. What ever I've been patient. Zline decided to send the third packed snail mail (the first two were over nighted). But it was not only snail mail it was coming from freaking Puerto Rico and took A WEEK to leave their facility. I live in central NC USA so Puerto Rico isn't fast shipping. Not only that once the repair guy left it broke more, now one of the burners only turns on about half the time. Yes the burner is on correctly and the gas is fine because all the other burners work. And I just had a safety/leak check for my propane take on November 5th. I also cannot stress enough that the repair company didn't want to work on my oven to begin with and now they have to come back and try again. At this point I'm FUMING. l've been so nice so patient with all of this. Butttt I own a business the requires the use of my stove. I sell sourdough as a small income to afford things like Christmas for my family as l'm a stay at home mom. So 6 weeks without my oven is already detrimental for my f but now I have to wait longer and no one can guarantee these parts will even work. Plus the repair company can't even get to me until after thanksgiving. I called to see if they could offer a partial refund. I don't even care if they take the oven back. With Black Friday coming up I want to utilize the sales and potentially replace it (not with their brand I'll never trust them). I was told they are going to do everything to attempt to fix it but it's already been six freaking weeks and three different parts. I will never recommend them to any one. Horrible business. The fact the no one wanted to come out and repair it spoke volumes to me. The repair company that did come out reiterated how horrible they are. DO NOT BUY ZLINE I'm putting a review every possible website I find where they are sold to let people know how horrible they have been. A 3000$ stove should not break within 11 months.