ZLINE Kitchen and BathDrawing inspiration from the elegance of Lake Tahoe, USA, ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures. Our commitment to providing homeowners with the experience of attainable luxury is apparent in each and every design.
ZLINE Kitchen and Bath (zlinekitchen.com) has 349 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Victor
The best support experience, thanks to Bryan M. Very quickly and very helpful. Really the best
Response from ZLINE Kitchen and BathDec 17, 2025
Thank you so much for your kind words and 5-star review! We’re thrilled to hear you had such a great support experience. Bryan M. will be especially happy to know his quick and helpful assistance made a difference. We truly appreciate your support and are always here if you need anything in the future!
Christopher C.
When my microwave drawer had a major issue while under warranty, my immediate thought was “great, I’m gonna have to fight to get a replacement.” The issue with my microwave was not one that would make financial sense for anyone to repair but it was no fault of our own. When I reached out the Zline’s customer I didn’t expect the immediate response from them to gather information about my issue. I didn’t have to jump through long telephone prompts, get bounced around multiple customer service reps and departments, or have to fight to have my warranty claim honored. I received an email immediately so I could send them the necessary information on my product and issue. Within 48 hours I received a phone call and email informing me that they were going to send me a replacement. A day later, I got a follow up call with an update on the progress of that replacement process. It’s rare to receive this level of service today. I understand that businesses don’t make money by giving away their products but it speaks volumes when they will stand behind it and make it right when something unexpectedly goes wrong. No runaround, no games, no hours on the phone or various follow ups. I was prepared for a difficult process that never happened and for that I am eternally grateful to ZLine customer service.
Response from ZLINE Kitchen and BathDec 15, 2025
We truly appreciate your kind words and are grateful for the opportunity to stand behind our product and support you through the warranty process. Our goal is always to make things right as quickly and seamlessly as possible, and we’re glad to hear that our team was able to exceed your expectations. Your feedback means a great deal to us, and we sincerely thank you for choosing ZLINE.
Martin H.
The quick response and attention to the issue
Response from ZLINE Kitchen and BathDec 15, 2025
Thank you for the 5-star review! We’re happy to hear that our team’s quick response and attention to your concern made a positive difference. We appreciate your feedback and are always here if you need any further assistance!
Joe
Mary, the associate who managed our case regarding the Zline microwave, demonstrated exceptional professionalism and attentiveness. She performed commendably in her role.
Response from ZLINE Kitchen and BathDec 15, 2025
Thank you for recognizing Mary and sharing your experience. We’re proud of the professionalism and attentiveness she brings to her role, and we’ll be sure to pass along your kind words. We truly appreciate your feedback and thank you for choosing ZLINE.
Bart D.
Your rep was polite and had a great sense of humor as we walked thru my problems. He was even kind enough to put up with my bitching about how it sucks to be 70. We did laugh about that. Oh, we also got to a solution.
Response from ZLINE Kitchen and BathNov 14, 2025
Thank you so much for sharing this. Your review truly made our day! We’re thrilled to hear that our team member brought humor and positivity while helping you find a solution. We really appreciate you taking the time to share your experience with us.
Kim
Reagan is kind, personable and professional and was a BIG help in answering questions about several kitchen appliances. I love her accent and she is definitely not “boring.” Please acknowledge Raegan’s exceptional customer service - give her a bonus for sure !!!
Response from ZLINE Kitchen and BathNov 12, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that Reagan provided such helpful and personable service. We’ll be sure to share your kind words with her. We appreciate you taking the time to recognize her outstanding customer care!
Michael C.
Zline worked with me to find a solution to my problem. Communication was excellent and very step of the way and the resolution was more than fair.
Response from ZLINE Kitchen and BathNov 10, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to help resolve your issue and provide a great experience along the way. We truly appreciate your kind words and your trust in ZLINE.
Patricia F.
We bought a Microwave oven, model MWD-1 over a year ago. We had an issue with it recently and asked support their advice on it. I was so impressed that they said they would just ship a new one out to us! Who does that these days in support of their products, thank you Zline
Response from ZLINE Kitchen and BathNov 7, 2025
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our support team was able to assist you quickly and that you’re satisfied with the resolution. We work hard to stand behind our products, and it’s wonderful to know that our commitment made a difference for you.
