ZLINE Kitchen and BathReviews of zlinekitchen.com

I puchased a very expensive ZLine range hood. It is the centerpiece of my new kitchen. Within 30 days of delivery, the wooden hood had split in three different places. Although it was less than 30 days of delivery, the Range Hood Store would not allow a return because Z-Line's policy is not to allow returns of installed items. Had I purchased from Best Buy or Home Depot, I would have actually had the opportunity to return a defective item within 30-90 days. After seeing what was supposed to be a luxury, high-end product start splitting in less than 30 days, I have no trust in this product and I was not allowed to return it and replace it with a Stainless Steel product. This has been a very disappointing experience!!!! ZLine sent a replacement hood, but I had to pay for installation again and I can already see the second hood starting to split. It is clearly a manufacturing defect.

Wrong item was sent and Zline expects me, a nearly 70 yr old woman, or pay one of my subs, to uninstall it, pack it up to send it back or return it to HD! They would send the correct one if I do this. I said to be reasonable I’d ask the homeowner to make it work out if they’d do a refund. Zline won’t do it. So the client is stuck with something expensive they don’t want and may or may not use. They don’t drink and don’t need a wine fridge - they wanted a beverage fridge. There is a difference in cooling and function. To top it off, in the same order of 2 items, the crown for the Zline hood was not sent and we had to get that sent and pay our sub to come back and uninstall part of the hood and install the crown. Never again, Zline! You lost our company and our clients!

We bought an induction range in winter 2023. After 2 years of use one of the burners has stopped working. We have contacted customer service and apparently there is no possible repair for this, and because of the 1-year warranty, we have no recourse. I would never buy a Zline appliance again, it is outrageous to spend $5k on a “high end” appliance that breaks after 2 years of use. *update - Zline has responded to this review saying that they will offer a partial refund, but this is in fact a lie. When I reached out to them to follow-up on this response they stated that they “had no further resolution”.

Worst Appliance Experience – ZLINE & Ryder Last Mile Dropped the Ball (Twice) If you’re considering buying a ZLINE refrigerator or relying on Ryder Last Mile for "white glove" delivery—think twice. I purchased a ZLINE refrigerator that failed prematurely, but to their credit, ZLINE agreed to replace it. Unfortunately, that’s where things fell apart—and never recovered. Ryder Last Mile was responsible for delivery and removal. They showed up with only a 2-man crew to move a 500-pound fridge, then realized a third person was needed. I was told they’d call that afternoon with a new plan. They didn’t. I spent hours on the phone, bouncing between departments and misinformed reps just to get an update. Two weeks later, they reschedule delivery—only for me to find out (again, not from them) that they damaged the new fridge while loading it on the truck. No call, no update, no apology. I waited all day expecting delivery that never came. It’s now been over two months without a working refrigerator. No food storage. No clear answers. No accountability. ZLINE: Your product failed early and your logistics partner is destroying your reputation. Ryder Last Mile: If this is "white glove," I’d hate to see basic delivery. Consumers deserve better. I still don’t have a fridge.

I purchased ZLINE appliances for my new home. The refrigerator stopped working in less than a year. I contacted the company for repairs. After several days of emailing and calling I was finally able to convince them it was a warranty issue. I then received an email stating they were trying to locate a service company to service the unit and that may take 5 to 7 days and that after they find someone that company will contact me and they length of time until they actually make the service call could be much longer. Absolutely the worse response to a service issue I've ever seen. I've been told that if it requires parts and I'm sure it will, it could take much longer. Under no circumstances would I ever purchase another ZLINE product based on the inexcusably poor handling of this situation

Wall oven quit the first time I used the air fryer. Z Line says it is not covered by warranty because the contractor who built the home ordered the appliances 10 months before we bought the home. They base the warranty on the delivery date not the install date. They have been totally uncooperative. I’m just gonna yank it out and throw it in the garbage!

It is a dirty, darn shame that I cannot give below a one star review for Z-Line. We purchased a new gas, cooktop, double oven and a dishwasher from them about 10 months ago while our house is still under construction. Our home construction finished in late March and the oven was installed about three weeks ago now. The upper oven is heating to temperatures an excess of 500° to the point I had burned my hand when I opened the oven for the first time the lower oven would not heat at all. After submitting a support case with ZLline and two days later, I got my initial response that they wanted videos and proof of purchase, which I sent to them once again after days of waiting a respinse came and said that they couldn’t open my videos so I sent the videos a different method og google drive. After another 3 to 5 business days waiting for the reply to email. They claimed they still couldn’t read my reciept so I sent another. 3 days later they reply to the email, they told me that I did not buy the brand new unused oven from one of their resellers, and they refuse to help me. I do not know why they just cannot have told me this from the beginning rather than wasting three weeks of my life, sending videos and proof of purchases to them. If anyone is thinking about buying a line appliance do your homework, please and do not rely on reviews you see on Lowe’s and Home Depot‘s website because they are all glowing dig deep into the Internet. I now have a $2,500 paperweight.

We researched and purchased Zline appliances for our kitchen remodel. We purchased the appliances on 9/2/23 and they were installed the week of Thanksgiving 2023. The oven was lightly used between 11/23 and 1/25, slightly over a year and just past the Zline warranty expiring, the oven stopped working. It no longer maintained heat. We contacted Zline and they were able to provide some people who serviced their product in our area. It took some time to get an appointment and the service person told us that it’s a common issue for the heating element to stop working and the five function switch as well. When he took apart the oven, both the bake and broil elements were no longer functioning and he said this was the first time he’d seen both elements fail. He also said that Zline has upgraded the elements and the wire attachments since we purchased our range because of this issue. The wires actually melted, which is so troubling because Zline knew about this issue and didn’t recall the parts. Zline told us that they “may” be able to send replacement parts at no charge but the parts are inexpensive. It will cost nearly $500 to have it serviced. Zline says that this range is rated for commercial and residential use and it broke after 14 months of light use. I do not recommend purchasing this range.