ZLINE Kitchen and BathReviews of zlinekitchen.com

Frustrating to see so many 5 star reviews…makes me wonder if line owns trust pilot. Bought a full kitchen set for close to $15,000 and have had issues with every single appliance in some capacity. Unfortunately now I’m out of warranty and stuck with a $500 range repair which is common from what I understand.

The dishwasher was still under warranty, bought from Home Depot , throws F5 error. Zline finally acknowledges it and sends repair part. We replace the part since being without a dishwasher for so long white we waited for the is so frustrating. It didn't fix the problem and now Zline says we voided the warranty. Don't buy Zline, their warranty and service is a SCAM

We purchased our 36 inch dual fuel range June 2025. We immediately start having issues with the oven burning or taking sometimes as much as triple the time to bake an item. we reported this to z line in early November. The warranty service is less than adequate the customer experience people are nice and friendly but when it leaves them it all falls a apart. I am told to self diagnosis and send them pictures and videos, I had to purchase a remote thermometer to get a video of the oven at 5 min. then 30 mins to show the temp reading, proof of purchase (in some cases multiple times). It took almost 4 weeks to get a tech scheduled. The Service man they sent was very unprofessional made my wife very uncomfortable by taking pictures of our house, inside and out, and asking if we had a walkout basement and trying to wander around our house. We were worried about what he would do with the pictures and if he would be back later to rob us. I now have to physically check all doors and lock the door to our basement because my wife is afraid he or someone else will show up. The fan was not an issue but after he "repaired" the stove the fan rattles and we still have the same issues. We found 3 screws that were not installed the back was not put back on correctly I had to take it back apart and reassemble then found where 2 of the three screws went. When we reported what happened with the tech, we have talked to 3 reps and 1 manager, and the issue was not repaired we were told this was terrible and his behavior was unacceptable they started a new warranty claim for the warranty people to schedule the same guy back again. Why would they send the same guy back after we reported what he did and how we felt. After we get it rescheduled with a different provider he, the first service provider, starts texting want to know what the issue is and then just texts "?". Then insult to injury we were offered a 150 dollar inconvenience credit. We purchased this because we read a few reviews about how good the company was, we have since discovered this is a common issue for them. with little to no resolution. At this time,(Jan 6th 2026) we are waiting on a second tech to come 2 weeks into the scheduling of it will not be here until the `14th of January.

I wanted to love this range. Unfortunately, it has been a serious health and safety issue from day one. Our original unit was part of a recall. ZLINE offered either a replacement or a refund, and we chose the replacement because we genuinely liked the design and features. That turned out to be a mistake. The replacement unit exhibits the same caustic, chemical-like odor as the recalled stove. When the oven is in use, it produces fumes that cause immediate eye burning and irritation. This does not happen when the stovetop burners are used and does not happen when the unit is off. There is no gas smell and no leak. The problem only occurs when the oven is operating, which strongly suggests a combustion or exhaust defect in the oven itself. Because of this, we have effectively stopped using the oven altogether. On the rare occasions we attempt to use it, we are forced to open windows and skylights to ventilate the house. That is not normal, safe, or acceptable for a residential appliance, especially in winter. We have now gone through: A recall A full replacement The same unresolved safety issue ZLINE has refused to provide a refund, despite previously confirming it was an option, and instead continues to deflect responsibility. At this point, the stove cannot be safely used in our home. What stands out: Looks good on paper and in photos Completely unacceptable air quality and safety performance What I dislike: Eye-burning fumes when the oven is on Recall replacement did not fix the problem Customer support unwilling to stand behind the product How long we’ve had it: Long enough to go through a recall and replacement and still have the same issue. Does it meet expectations? Absolutely not. A stove should not make your eyes burn or force you to ventilate your home just to use it. If you value your health, indoor air quality, and peace of mind, do not buy this product.

Just got done with a kitchen remodel.. got all line appliances and now I’m freaking out. The dishwasher don’t buy.. I’ve had two repair man come and still isn’t fixed. Now I’m hand washing everything for the holidays. So now I’m on two months with out a dishwasher. And now I have to wait three weeks to replace it. So all in all.. I wish I never bought the brand. My lg stuff never broke.. and if your looking for my name its under Michael Sheets

Range died. They sent rep out from company that only services washers/dryers and has never heard of z-line. Second rep they sent never showed and wouldn’t return calls or texts. 3rd rep found problem and couldn’t get parts breakdown from z-line to order parts. Called z-line and parts no longer available. Replacement unit will not fit standard 30” opening. They offered refund. Lied about when they would send refund. Now they only send when old unit arrives at warehouse. Then hired a carrier that gets 1.5 stars on every major review because they take 1-3 months to pick up. Found out from carrier they lied again and never contacted them. Called z-line this morning and talked to a supervisor from TN office. Ali Z. Yelled at me. When I told her not to yell at me, she screamed at me and hung up. THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED !!!

I have reached out to ZLINE MULTIPLE TIMES. I can tell you that the service dept is terrible. I had my stove delivered after a year due to the renovations. I built my kitchen around this stove. Once installed it worked great for at least 9 months. The oven temperature was off by 60* and sometimes even higher. Everything would come out burned. The right stove top grill does not light. I have spoken and corresponding by email back and forth for over 2 years with customer service FROM SEPTEMBER 2023-NOW IS NOVEMBER 2025. I have sent multiple photos and video multiple times. ZLINE as a courtesy will send the parts that was in November 2024. I was told the same over and over for a year sending photos and videos of the issues requested by them every time. STILL WAITING! The ZLINE microwave drawer also stopped working. The controls do not work. I regret ever spending the money on both these appliances. THESE MAY LOOK LIKE QUALITY APPLIANCES, BUT THEY ARE FAR FROM IT. AVOID this brand. They will leave a reply regarding this post just to be seen as they are going to fix the issue…..THEY ARE NOT!

If I can give Zline 0 stars it would be too many. To begin with, we waited over 9 months to receive a microwave we paid for that does not come with the same color handle as the refrigerator and stove. To add salt to wound, 9 months after receiving the refrigerator it has stopped working. Customer service asking a bunch of questions and not providing support. Highly not recommend zline!!! The worst!