ZLINE Kitchen and BathReviews of zlinekitchen.com

I want to give a huge shoutout to the incredible team at ZLINE for their outstanding customer service! From my initial emails to phone calls, every staff member I interacted with was amazing. They listened to my issue and provided a quick and effective solution. Back in August 2022, I was revamping my home and found the perfect stylish microwave from ZLINE at Home Depot. It was love at first sight! Fast forward to 2024, and my microwave unexpectedly stopped working. After my electrician confirmed it wasn't a line issue, I reached out to Home Depot without success. Thankfully, ZLINE corporate stepped up. Within 24 hours, they called to let me know they were shipping a brand new ZLINE 24” under counter microwave at no cost, and I didn’t even need to return the damaged one. The new microwave arrived within five business days, and I couldn’t be happier. ZLINE truly stands behind their products and values their customers. Great job, ZLINE! 👏

Stefanie was extremely helpful. Very knowledgeable about product. Very impressed with courtesy.

The customer service group from Zline is fantastic

We bought a Zline range/oven new in the box from a Habitat for Humanity Restore 3 years ago. We absolutely love it but about 6 months ago started having some trouble with the lower heating element. We reached out to Zline to get some contacts for a reputable repair company. We bought our appliance basically second hand and didn’t expect anything but information from Zline. Zline not only gave us the contacts we needed for repair, but they also went above and beyond to help us trouble shoot the real problem over the phone. Turns out we have some frame damage to our appliance and the door isn’t closing properly. Despite us not having any warranty, and without us even having to ask, Zline actually did a courtesy parts order for us and had it delivered directly to our house at no cost to us. It’s a breath of fresh air to work with a company who stands behind their products regardless of where they were purchased. Makes us love our range/oven just a bit more. Thank you Zline!

Incredible customer service. Went above and beyond to help with out problems

Inside my microwave drawer, there was sparking/popping sounds. Alisha M's knowledge and expertise were evident as she patiently answered all my questions and explained the process of replacing the microwave drawer. Her genuine care was evident in the way she handled what occurred with the microwave drawer. I am extremely satisfied with Alisha M., excellent customer service and Zline Kitchen and Bath should be proud to have her as an employee.

Stefanie was extremely courteous, knowledgeable and solution oriented. She turned my frown upside down!

Outstanding service! Handled my issue with professionalism and alacrity. Very friendly and made certain I was taken care of. On point! Definitely my go to for anything appliances from now on! CMW