ZLINE Kitchen and BathReviews of zlinekitchen.com

We needed a unique part to fix some flickering lights. Amanda talked through it with us and just sent us the part the next day. Thanks Amanda!

WOW! what great customer service! very prompt in responding. I am so glad we purchased Z line gas top and range hood. They listened to my issue and sent me the necessary parts to resolve the problem for my range hood just out of warranty. We absolutely love our 6 burner gas cooktop and range hood. couldnt be more pleased. Great value and Great product!

When I called, the representative was extremely professional and helped in every way possible. She made the experience better than I ever could imagine. She made everything quick and easy. Everything was taken care of in a timely manner

Great experience. Timely response to my question, good service solutions and very pleasant people. I highly recommend.

The company is there for you after your purchase. My lights stopped working 2 years after purchase. I contacted support where I spoke with a very kind and helpful agent. She helped diagnose the issue and sent me the parts at no cost to me. They also had a YouTube video to help with replacement.

I recently renovated my kitchen with a z-line drawer microwave. After around 18 months we had an issue and it stopped working correctly. I was admittedly forlorn. Thankfully I can afford an expensive microwave, but thinking of having to replace within 1 year was not in our households capital expense budget for the year. I reached out to z-line, provided some information about my product and what was going on and received a replacement without so much as a fuss. They were kind, helpful and didn’t treat me like a leach for daring to request a warranty claim. The rep was genuinely interested in helping me and went to the most expensive option on their end to make sure their brand is known for standing behind its product. I have to say I will be looking to use z-line when possible in all future projects based on this experience alone. And guess what? The microwave is also really great both functionally and aesthetically. Thanks Z-Line!

We have had amazing experience with the customer service team. They have gone beyond what was necessary to take care of us as a customer, forever will be a customer of zline!

My husband and I purchased a 36" gas cooktop. Beautiful!! After installation, we found the knob for the first burner a little stiff to turn and and once it responded, the igniter kept sparking. Paying more attention to what was happening, we realized the knob was crooked, leaning to the right. We contacted customer service, who asked for some information to be sent to them. We thought we might just get the defective knob replaced, but instead, they decided to replace the entire cooktop. They didn't even request the defective cooktop to be returned, but asked us to recycle it. Their customer service was responsive, professional and absolutely the BEST!!