Amy Jo G.
Completely unimpresssed with product and customer service
I wanted a more sleek, top-of-the-line looking set of appliances for our custom build. Many reviews were good at the time of purchase. Our home ended up taking much longer than expected and the appliances sat for over a year. I contacted the company with this information, asking if they would consider extending my warranty, considering I didn't even know if they worked yet. That was a definitive NO. I tried to explain, but it fell on deaf ears. We have been using the appliances for two months now and I have to say I am not impressed! First of all, I contacted customer service to ask what they would suggest I use to clean all the construction fingerprints off my vents. No response. I still haven't been able to get them all off. Our microwave glass plate already cracked, they do not sell any replacement parts. The refrigerator is fine, but the drawers aren't as smooth as I would like. I do not have any complaints regarding the stovetop/oven combo, so far so good on that. In fact, the sliding racks are a nice option. The dishwasher is configured in such a way that it is inconvenient to load and seem like it doesn’t hold as much as others of the same size. And the bottom rack sticks almost every time I use it. All in all I am very unimpressed with the customer service and the quality in general.
Response from ZLINE Kitchen and BathJun 26, 2023
Hello Amy! Thank you for reaching out to us. We are sorry to hear that your experience was less than satisfactory. As all ZLINE products are covered by the warranty from the time of purchase/delivery, we highly recommend our customers to inspect products as soon as they are received to ensure that any exchanges or returns are facilitated in a timely manner. We have attempted to locate your case regarding the inquiry on cleaning products, however, we cannot locate it in our system. Regarding the glass plate, replacement parts are available at zlineparts.com. We would like to hear more about your personal experience, and find a resolution for you. Please reach out to us at zlinekitchen.com/contact and reference this review. Our customer experience manager will also be attempting to contact you via phone and email. We look forward to assisting you!