ZLINE Kitchen and BathReviews of zlinekitchen.com

ZLINE Kitchen and Bath looked great aesthetically, but unfortunately my experience with both the dishwasher and refrigerator has been extremely disappointing. The dishwasher required repair before it was ever even used due to a dent on a door. After the repair, on the very first use, it leaked from underneath, operated very loudly, and failed to dry dishes even with the extra dry option selected. The dishes remained completely wet, and the inside of the dishwasher was barely warm at the end of the cycle. At the same time, I also experienced issues with the refrigerator, including ice buildup behind the freezer drawers and concerns with the freezer seal alignment. Customer service responses were EXTREMELY slow, and the process of troubleshooting, sending videos/photos, and coordinating service became frustrating and time consuming. I purchased these appliances during a kitchen renovation and expected much better quality and reliability from brand new appliances. Unfortunately, based on my experience, I would not purchase this brand again....would not recommend. I wish I purchased another brand... Edit: ZLINE did offer a replacement for the defective dishwasher, and I appreciate that. However, at this point I explained to them that I no longer want another ZLINE unit and would prefer to purchase a different brand instead. After already going through a kitchen renovation, dealing with repairs before first use, leaks, performance issues, troubleshooting, videos, and slow responses, it is simply too much to now hire someone again to disconnect the appliance, reinstall another unit, arrange shipment of the old one back, and risk ending up with the same issues all over again. Unfortunately, because the appliance was purchased through a third-party retailer, ZLINE stated that they cannot offer a refund directly and referred me back to the store, so the process feels like it is going in circles without a clear resolution. Overall, the experience has been extremely frustrating and disappointing for brand new appliances.

I would give this company 0 stars if I could. I have had a range top that has not worked since I have purchased it. We have contacted Z line over 20 different times via email or phone and they give us the run around. It's a gas stove/oven appliance, sets off our carbon monoxide detector and our smoke detectors. Have only had it a year and only been able to use it maybe 10 times in the year. They do absolitely nothing to help the situation. Went over 8 weeks one time without the appliance working. We have had 3 different technicians from Z Line come out to "fix" this appliance -- broken ignitor, the appliance stopped working all together but then started working again for whatever reason, it short circuited and now has two leaks in the burners. We have not heard from the technician who was supposed to come out and fix it. We asked Z line to exchange for an electic unit and they told us "we typically don't do that." I am worried for the safety of my family which includes a dog and two small children under the age of 5. Carbon monoxide is a silent killer and this appliance has so many issues it should be deemed a "lemon." We spent over 16k in Z line appliance and they have HORRIBLE customer service and return policies and wait and wait for your warranty to expire and essentially say there's nothing they can do!

I strongly advise against purchasing products from this brand due to their consistently poor quality. I purchased my dishwasher three years ago, but it malfunctioned within three months. Despite my efforts to have it repaired, the company refused to replace the entire appliance. Instead, they only provided the necessary replacement part, leaving me to hire a technician to fix the issue. Furthermore, the refrigerator display panel has also failed within three months of purchase. The company has refused to replace the entire refrigerator, only sending me the replacement part. Consequently, I have been forced to pay a technician to repair the problem. Additionally, the microwave is exhibiting concerning behavior. It frequently emits a loud flashing light whenever I attempt to cook, which raises the risk of a fire.

We had a ZLINE dishwasher that broke in September 2025, so we scheduled someone to come fix it - it would not stay closed during a wash cycle. We came back in December to find that they fixed the door, but somehow broke the button panel in the process, so we couldn't turn it on. They told us they would send the new parts for someone to install. Over a month later they hadn't come. We then decided to replace the whole dishwasher. They installed the new one, but forgot the screws to attach the front panel. So now when we open the door it slams shut, and we have to weigh it down to load and unload. They said they'd send the necessary screws to attach it, but 1 month later they still haven't arrived. This process has been drawn out too long, and we haven't had a working dishwasher for 6 months.

Bought a Zline stove 2020, Zline said was from a 3rd party reseller on EBay. Why is Zline allowing the sale of their stoves on a 3rd party site. My stove had NEVER been used, just returned evidently to Zline. Their stoves are manufactured in China. My stove thermostat failed almost immediately in 2020. Zline sent out 3 service companies over 3 yrs who never fixed the problem. Banana bread cooks outside but not inside. All food cooks this way. Gas burners work. Very frustrating. Ebay 3rd party site was NOT a Zline reseller. Their stoves fail evidently and IMO so much so Zline sells off their returned stoves calling these resellers “3rd party”. Buy at your risk or failure. The follow up by the company does not produce results. Zline very good at “pretending” to fix your problem (3 yrs now) and not fixed. IMO stove likely to fail. IMO not worth the $$$$. Will never buy or recommend this company to anyone.

Bought a 30-inch range hood and the decibel levels are at least 25% higher than advertised. These things are noisy garbage.

Zline appliances are absolute garbage. We purchased a new house in 2022 that has a zline refrigerator, oven and microwave. the microwave last all of 18months before it started sparking internally and almost causing a fire in our home. The oven would never heat to the temperature it said and eventually the coil went out. After multiple repairs we decided to buy a new oven after just 2 years of use. Same issues with the fridge. This brand of appliances is absolute garbage and I would never recommend using them every again. Save yourself the hassle and DON"T BUY ZLINE garbage

The stove was installed on 1/3 and never tested after installation as promised by Albo (store I purchased from). I was referred to open a case with Zline and have been trying to work with Zline warranty to no avail. This is a brand new range and has been problematic since the day it was installed. It has not yet worked correctly. Some burners ignite sometimes and other times they don’t. Several of the burners have never ignited but work if I light them manually with a lighter. Not all of the igniters spark and even after lighting with a lighter the smallest possible flame on the duo burners is way too high. After multiple emails and senseless troubleshooting steps I was asked to take they finally said a technician would come out. A tech was scheduled and confirmed for 1/9 between 8am-6pm and the technician did not show up. Zline scheduled another for 1/16 and was given a 9a-12pm window and the tech shows up at 2pm (another day waiting around). I was told a part was needed to fix my new stove. A part arrived at my home on 1/25 and I had an appointment on 1/30 between 9a-12p to have it installed to hopefully fix the issue but again nobody showed up. I called Zline on 1/30 and they told me the technician could not get in touch with me and was running late which wasn’t accurate because I called and texted the tech multiple times that day. Zline told me they would reschedule ASAP. Nothing has been scheduled and I have called and emailed Zline again and have not heard back. It appears they are now just ignoring my calls and emails, and so is Albo.