ZLINE Kitchen and BathDrawing inspiration from the elegance of Lake Tahoe, USA, ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures. Our commitment to providing homeowners with the experience of attainable luxury is apparent in each and every design.
ZLINE Kitchen and Bath (zlinekitchen.com) has 349 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Lauren M.
Great customer service! Our hood vent lights have broken and complimentary replacement parts easily sent.
Response from ZLINE Kitchen and BathNov 8, 2024
Thank you for taking the time to leave this review! If you have any further questions, please let us know.
Lisa B.
I will always buy ZLINE from here on out! I cannot say enough positive words regarding not only ZLINE appliances, but their customer care team as well. I had a few hiccups when ordering my appliances and ZLINES customer service team came to my rescue! It is so hard to get a live human on the phone with other companies, but not this one. I was immediately forwarded to the sweetest team who assisted quickly with my needs. Because of how they handled my customer service needs and because of the quality of the appliances, I will be a ZLINE customer for life!
Response from ZLINE Kitchen and BathNov 8, 2024
Hello, we are so happy to hear this! We take pride in our customer service team's ability to provide real time results. Please do not hesitate to reach out if you need any further assistance.
Joey Q.
Rebecca was very nice and professional! She gave me advice on how to replace lights.
Response from ZLINE Kitchen and BathNov 8, 2024
Thank you for your review! We will be sure to share with Rebecca. Please let us know if we can be of any further assistance!
Dan Y.
I ordered replacement parts for my zline range/hood and replaced right away when I received them. To my dismay, I ordered the incorrect items. I reordered additional parts and was awaiting delivery when I received a call from zline. I was skeptical at first due to all of the scam calls but took the chance and answered anyway. To my surprise there was a very helpful service rep who told me she was reviewing the item I ordered previously. As it turned out I ordered incompatible parts. She asked me several questions and corrected my order to ensure I had the right parts to take everything back to perfect! Who thought anyone would take the time to look out for you that way. She was awsome and I hope you get to work with her if you have to call! Thanks Zline
Response from ZLINE Kitchen and BathNov 8, 2024
Hello! We are so happy to hear our customer service team was able to assist with your Range Hood lights! Please do not hesitate to reach out if you have any further questions.
Taylor
Fantastic customer service. She helped me find my order and correct the issue. Would use again!
Megan
The issues I have been having with my appliance, which the company does not ship to Canada they have gone above and beyond to make sure I get the parts needed. Very polite on the phone as well!
Dan R.
Rebecca, and the other customer service associates who helped, are top notch. US based, knowledgeable, very little wait time and an eagerness to "make things right". Highly recommend ZLINE.
Huey T.
Zline Customer Service cares about their products. They responded to me by email or telephone walking me through the troubleshooting steps including video instructions. Every question I had they had an answer. One great think I appreciate is their follow through on making sure you are satisfied.
