ZLINE Kitchen and BathReviews of zlinekitchen.com

Helped me replace a part on my range hood.

The customer service was amazing. I needed a couple parts to fix my Zline range. From the point of me first contacting them to receiving the parts was just over a week, and I'm on the other side of the continent up in Canada. Thank you

Rebecca Johnson was my customer service agent today. She was fantastic! She listened patiently to all my frustrations. She helped me troubleshoot and even called me back after discussing some of the issues with her supervisors. Her professionalism was outstanding. Rebecca was just who you hope to answer the phone when you’re calling a company with a problem. Sending her a huge thank you!

The customer service representative, Ryleigh, was professional and helpful. She was able to help me find the right part for my range hood and provided a list of other compatible parts for future repairs. Honestly, this is the best customer service experience I've had in a very long time. A newfound hope in humanity.

As the result of a recall of our RG36 gas range, ZLine provided multiple options in an effort to "make things right", one of which was replacing our range with a [factory new] RA36 duel fuel unit. At each point of contact throughout the recall process, ZLine agents were incredibly helpful by answering tech questions and explaining features of the replacement [RA36] compared to our old gas range as well as coordinating the delivery of the new range and removal of the old one using a professional "white glove" service. Admittedly, the original gas range had several quirks (ie; it made a loud noise when preheating due to expansion/contraction of the interior metal housing, had uneven bake temperature, etc]. However, we're really glad that we opted for the RA36 duel fuel range! It is very quiet during the preheat/cool down period and the oven provides a more even baking temp compared to the gas oven. Also, the new stovetop burners are dramatically better than our old range... with much smoother function. ZLine continues to provide stellar service and support after the recall process and we continue to be impressed by their commitment to providing a quality product to consumers.

The woman that listened to me describe my problem was very knowledgeable about your product. I was surprised when she said that the two range hood lights were "in series" with the transformer secondary voltage output. So refreshing to hear a person that knew what time of day it was.

Customer service with shipping and product information was excellent. Madison was extremely helpful and even called me to let me know my order was in process. They stand behind their product and I will be coming back.

My phone wait time was only 2 minutes. Alex was extremely helpful and patient, and was promptly able to find my original order from Costco. ZLine support and help is excellent with a high level of customer service. The instructions for information and pictures to help diagnose my issue were very detailed and helpful. So far, this is the best and most responsive appliance customer support I’ve ever experienced.