ZLINE Kitchen and BathReviews of zlinekitchen.com

Their customer service answered my email in a reasonable amount of time considering the incident happened during the Christmas and New Year's holidays. I then called them to explain the details and they promptly offered to replace the stovetop. They were professional and very pleasant to deal with.

Tonya, Yes, the absolute best. She was helpful, steered me in the right direction of what I needed for my autograph oven. Ok, time for a promotion.

The customer service representative Dylan was exceptional. He answered all my questions and was very pleasant and professional. Thank you Zline.

"Mary" and her quick, efficient and ultimate outcome is exactly what made my experience fantastic. First, I called not expecting much. Short version. My drawer style microwave stopped working and was out of warranty. It wasn't far out of warranty, but it had passed. My house was a new build and I didn't have any paperwork on the unit. Mary spent 30 minutes trying to locate my invoice from our builder. Amazingly, she located it. Mary was so pleasant to talk with and assured me, they could work with me in a solution. She made the entire process easy and painless, before coming up with a solution, far exceeding my expectation. Thank you, Zline, but thank you, even more, Mary,

I purchased the range hood nearly six years ago. Although the warranty expired long ago, I was treated kindly and with respect by Alicia when inquiring about a lighting issue I was having. This kind of customer service should be the model to all.

Amazing kitchen designs!

I contacted ZLINE Customer Support concerning functional issues with my range. The Customer Support contact was Stephanie. After describing the range issues, she immediately diagnosed the situation and provided clear and concise instructions (both verbally and written) on what actions I needed to take. I completed the actions which she provided which further validated her diagnosis. Upon submission of range photographs accompanied with answers to a few product ID questions via email, she immediately followed up with a phone call advising the next steps that she would be taking resolve the issues. I could not be more impressed with her professionalism and the amazing customer support. Having led large global organizations for 50 years, to include overseeing global call centers, I know talent when I see it/hear it. I found her product knowledge, communication skills, responsiveness, and follow through were amazing. Bottom line, Stephanie is the amazing representative for ZLINE which is a great company.

I had encountered a few concerns regarding my order and all were remedied by your customer service!! I honestly couldn't be happier with the service I received.