Hue LLCReviews of zipscanners.com

Response from Hue LLCJul 18, 2017

Ron, We sent you email instructions on how to troubleshoot your scanner. We waited for your response but we did not get any response from you. We received missed calls from your number today and we've been calling you for follow up to fix it, but it seems you are not picking up your phone. We highly appreciate if you will follow the instructions first on the email we sent and please answer our calls for fast resolution. We are your friend and we want to help you. Please contact us through email or phone. We are open from 12PM-8PM CST.

Response from Hue LLCJul 17, 2017

Hey Bray, We apologize but it looks like you missed to check the box on the scanlist of your scanner. Make sure to have it checked to get frequencies for Baltimore City. It was checked for quality monitoring and when you called us today, you said you messed with the programming we did as you did some changes on it. You did some changes on the SD Card and that is the reason why you are not getting Baltimore City. We have some video guides that will help you for self-programming. Fee free to contact us if you need more help and or more details about it.

Response from Hue LLCAug 14, 2017

Hey Jim, Sorry to hear this. That screen finish on the Whistler screen comes up a lot and is not ideal. We've reached out Whistler and they are working on a solution. Hope you enjoy your TRX-1!

Response from Hue LLCJul 15, 2017

Our specialization & years of experience allows Zip Scanners to ensure you get the best police scanner to meet your needs. THIS IS ALL WE DO and we have very knowledgeable staff who are scanner owners themselves to help you. Thanks for sharing your perfect experience!

Response from Hue LLCAug 14, 2017

Thanks David! 99.5% of orders go through without incident but scanners are complicated and we do our best to solve any issue that may arise. We usually only get reviews when someone is upset and, unfortunately, this is where they vent. So thanks for sharing your positive experience!

Response from Hue LLCJul 10, 2017

Hello Katherine Howell, We reviewed your account and it shows that you gave us a call 3 times. First, you called saying that the programming we did is not working and we advised you to do basic trouble shooting and you got few frequencies now. You gave us a call again to let us know on the result of the troubleshooting you did but it looks like your 911 is not working well. We advised you to move or do the scanning from one place to another since you are using your TRX-2 scanner inside the house and you said you get additional frequencies. You gave us a call again and informed us about the result as you said that you missed again those frequencies and we realized that there might have issues with reception. We advised you to use a centerfire antenna instead since you are using your base scanner at home. You need to have a centerfire antenna since your area have reception issue. We spoke to you and informed you that our technician currently is working on some stuff and we created a ticket for your issue about 911 but then we cannot provide an exact time when they will call you. We gave you a time frame of callback from us within 24-48 hours and we will get back to you with the solution. We hope you understand that we are also tracing the errors on your reception especially updates of frequencies or issues from 911. We always make sure when we get back to you we have the answers. Yes, you are covered with our lifetime technical support and part of that support is to provide you quality solution on every issue you encountered.

Response from Hue LLCJul 11, 2017

I am almost certain that you have not removed the plastic film that is on the screen. To remove, it is best to gently pick at the corner of the screen which will expose the screen protector and allow you to peel it off. Please give it try. Thanks